Security Operations Center Specialist

Deerfield, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $26.00 - $30.00

Work Schedule

Standard Hours

Benefits

401(k) matching

Dental Insurance

Employee assistance program

employee discount

Flexible spending account

Health Insurance

Health savings account

Life insurance

On-the-job training

Professional development assistance

Tuition Reimbursement

Vision Insurance

Job Description

Walgreens is a well-established leader in the retail pharmacy industry, with a rich history dating back to 1901. Serving nearly 9 million customers and patients daily through approximately 8,500 stores across the United States and Puerto Rico, Walgreens is committed to enhancing the health and wellbeing of the communities it serves. The company employs around 220,000 team members, including close to 90,000 healthcare service providers, and is dedicated to becoming the first choice for retail pharmacy and health services. Walgreens combines trusted relationships, cutting-edge technology, and omni-channel platforms to deliver convenient, high-quality care experiences for its customers and patients.

This role offers an opportunity to join the Walgreens Global Security Operations Center (SOC), playing a critical part in maintaining the safety and security of company assets, employees, and customers. The position entails triaging and responding to emergency situations 24/7, utilizing a variety of intelligence and data sources to detect and mitigate risks. The SOC is a dynamic environment requiring vigilance and quick, accurate decision-making in response to fire, security, and safety alarms, as well as incidents reported through phone, email, or social media. The Security Operations Specialist provides vital support to emergency response and recovery efforts by coordinating with law enforcement, fire departments, internal resources, and service providers.

The role also involves continuous monitoring and analysis of intelligence across government sources, news outlets, and social media to identify potential threats ranging from social unrest and natural disasters to infrastructure disruptions and travel-related risks. This proactive approach helps protect Walgreens’ operations globally and ensures the wellbeing of employee travelers both domestically and internationally.

Working at Walgreens SOC means operating within established guidelines such as those defined by the National Fire Protection Association and UL Certification policies to sustain operational standards and meet annual inspection requirements. The professional in this role will also contribute to ongoing improvements in procedures and customer service quality. Shift work is a fundamental part of the job, as the SOC operates 24/7, requiring work during after-hours, weekends, and holidays.

Walgreens offers competitive pay ranging from $26.00 to $30.00 per hour and an array of comprehensive benefits, supporting employees’ professional growth and personal wellbeing. This security-focused position provides valuable experience in a highly reputable company renowned for its community impact and commitment to health services.

Job Requirements

High school diploma or GED
At least 1 year of experience in central monitoring station, security operations center, call/dispatch center or customer service
Experience providing customer service
Familiarity with emergency response protocols
Strong communication skills
Intermediate Microsoft Excel skills
Intermediate Microsoft Word skills
Ability to multi-task and prioritize
Willingness to participate in training
Ability to work shifts including after hours, weekends, and holidays

Job Qualifications

High school diploma or GED
Experience in central monitoring station, security operations center, call/dispatch center or customer service field
Experience providing customer service to internal and external customers
Knowledge of emergency response protocols and processes
Excellent customer service skills
Strong verbal and written communication skills
Intermediate skills in Microsoft Excel and Word
Ability to multi-task and prioritize time sensitive information
Willingness to participate in training programs and meetings
Ability to work shift schedules including after hours, weekends, and holidays
Bachelor's degree preferred
At least 2 years of relevant experience preferred
Experience working with government or law enforcement agencies preferred
Experience responding to burglar, fire, or other emergency alarms preferred
Experience operating security and fire alarm systems preferred
Experience executing emergency response protocols preferred
Experience using open source intelligence for risk identification preferred
Experience with geographic information systems preferred
Knowledge of NFPA Code 72 preferred
Knowledge of UL Certification standards preferred
Bilingual skills preferred

Job Duties

Responds to alarms received for Security, Fire, and safety following established procedures
Provides instruction and support to employees and customers during emergencies
Contacts law enforcement and fire departments as necessary
Documents events and actions in detail
Contacts site employees and service providers for follow-up
Responds to emergencies reported via phone, email, and social media
Monitors threats and risks to company assets, people, and brand
Creates summaries of threats and recommends proactive solutions
Monitors employee travelers to ensure safety and security
Provides oversight of travel assistance programs and training
Troubleshoots system support issues for security, fire, and safety equipment
Supports emergency response team action plans and business resiliency efforts
Responds to customer service and information requests from departments and authorities
Operates within NFPA and UL Certification guidelines
Suggests improvements to guidelines and procedures
Maintains awareness of security operations discipline and governmental organizations
Meets assigned quality metrics and service level goals
Performs other duties as assigned