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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.25 - $18.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedules
Training and Development
Job Description
Rio Las Vegas is a prominent entertainment and hospitality venue located in Las Vegas, Nevada. Known for its vibrant casino, diverse dining options, and exceptional live entertainment, Rio Las Vegas offers a unique and exciting atmosphere for both guests and employees. As a major player in the Las Vegas entertainment scene, Rio Las Vegas is committed to providing a safe, welcoming, and enjoyable experience for every visitor while upholding high standards of service and security. The company emphasizes diversity and inclusion within its workforce and ensures a supportive work environment where employees can thrive and advance their careers.
Job Requirements
- Enjoy working with the public
- Ability to provide quality customer service
- Ability to solve problems quickly and courteously
- Excellent communication and problem-solving skills
- Ability to maintain composure under stress
- Available to work part-time, flexible shifts including nights, weekends, and holidays
- Prior customer service experience preferred
- Experience in theater/show/event settings highly desired
- Adherence to established policies and procedures
- Successful completion of Security Academy within 30 days of employment
- Ability to make quick decisions and handle volatile situations appropriately
- Ability to respond to acts of aggression using the force continuum
- Familiarity with front of house emergency procedures
- Ability to assist with injury and medical protocols
- Ability to assist patrons with ADA and special needs
- Ability to provide accurate venue logistic information
- Ability to document and write detailed statements
- Ability to read event tickets in dim lighting
- Ability to climb stairs repeatedly
- Ability to lift up to 75 pounds
- Ability to stand and walk for long periods
- High school diploma or equivalent
- Minimum age of 21
- Prior military, police, or security background a plus but not required
- Must qualify for licenses and permits as required by law
- Must comply with physical and mental requirements
- Able to work in noisy, dark environments for extended periods
Job Qualifications
- High school graduate or equivalent
- Prior customer service experience preferred
- Experience in theater, show or event settings highly desired
- Excellent communication skills both written and verbal
- Ability to maintain composure under stressful situations
- Successful completion of Security Academy within first 30 days
- Ability to make sound decisions during emergencies
- Familiarity with force continuum concepts
- Ability to provide first aid and CPR
- Knowledge of venue logistics and emergency protocols
- Ability to document incidents thoroughly
- Ability to work flexible shifts including nights and weekends
- Must be at least 21 years old
- Prior military, police, or security experience considered an asset but not mandatory
Job Duties
- Maintain safety and well-being of guests and team members
- Give directions and escort guests/customers as needed
- Set up wanding stations and check bags entering the venue
- Communicate effectively with security and showroom management
- Provide assistance to civil and law enforcement authorities including court testimony
- Conduct chip fills and jackpot verifications
- Provide escorts for money and personnel in money-handling positions
- Administer first aid including CPR when required
- Patrol property to identify safety hazards and security breaches
- Investigate and document incidents according to company policy
- Assist with lost and found inquiries
- Enforce company policies and procedures
- Ensure the theater is in operating condition including emergency exits and AED equipment
- Attend pre-shift meetings and be prepared with company equipment
- Collaborate with showroom managers to manage VIP guest needs and seating
- Make decisions affecting customer flow with sound judgment
- Monitor assigned area for safety, cleanliness, and functionality
- Respond promptly to patron needs and concerns
- Remain alert at assigned posts and locations
- Report issues requiring security assistance
- Retrieve lost items at event conclusion for lost and found
- Submit required reports as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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