Security Officer I

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $19.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

401(k) match

Employee Discounts

Complimentary Meals

Free parking

maternity leave

paternity leave

Job Description

About Heritage Hotels & Resorts Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its dedication to culture, place, and people. As a luxury hotel and award-winning restaurant operator, Heritage Hotels & Resorts offers an immersive experience rooted in authentic storytelling and exceptional service. With a strong commitment to community pride, the company takes great care in serving its guests, employees, and neighborhoods with intentionality and respect. By blending local cultural heritage with modern luxury, Heritage Hotels & Resorts uniquely stands out in the hospitality industry of New Mexico.

Why This Role Matters The Security Officer position is vital to maintaining the safety, security, and operational integrity of Heritage Hotels & Resorts’ properties. By actively patrolling the premises and engaging in preventive security practices, the Security Officer serves as a visible presence to deter criminal activity and respond effectively to incidents. Emphasizing clear communication with leadership and colleagues, this role ensures a safe, welcoming, and non-threatening environment for guests, staff, and visitors. The successful candidate will have the ability to stay calm and observant in varied situations, prioritizing the well-being of all parties while managing emergencies and safety risks in compliance with company policies and state regulations.

This role offers the opportunity to be part of a supportive team culture rooted in New Mexico pride and community values. Heritage Hotels & Resorts provides competitive pay and comprehensive benefits, including a 25% 401(k) match, generous employee discounts, complimentary meals during scheduled shifts, free employee parking, and maternity and paternity leave. Candidates with training and experience in security, hospitality, and customer service will thrive in this position, contributing to a positive and secure guest experience across the group’s luxury hotels, restaurants, spas, and retail locations. The position requires flexibility with scheduling, including availability for weekends, holidays, and late nights, to support the dynamic needs of the hospitality environment. This role is an excellent fit for individuals who are committed to the service and safety of their community and who enjoy working in a fast-paced, guest-focused setting.

Job Requirements

high school diploma or equivalent experience or training required
previous security-related experience or an equivalent combination of education and experience preferred
security management experience preferred
hospitality experience strongly preferred
current CPR certification and valid New Mexico driver’s license required
excellent verbal and written communication skills with ability to multitask in a fast paced environment
strong observational skills, attention to detail and ability to remain calm under pressure
ability to exercise sound judgment and respond appropriately to evolving situations
customer service mindset while maintaining confidentiality and discretion with all internal and external guests
ability and willingness to work flexible schedules including weekends, holidays and late nights

Job Qualifications

high school diploma or equivalent experience or training
previous security-related experience or an equivalent combination of education and experience preferred
security management experience preferred
hospitality experience strongly preferred
current CPR certification
valid New Mexico driver’s license
excellent verbal and written communication skills
strong observational skills and attention to detail
ability to remain calm under pressure
ability to exercise sound judgment and respond appropriately to evolving situations
customer service mindset while maintaining confidentiality and discretion with guests

Job Duties

maintain a positive, professional, and composed demeanor with guests, coworkers, and leadership
communicate regularly with leadership on assignments, incidents, and timelines to ensure smooth operations
follow all safety, sanitation, and health regulations at all times
reduce opportunities for crime through proactive surveillance, preventive patrols, and a visible presence
monitor for unusual or unsafe activity and take appropriate action per company policies
use sound judgment to manage challenging or high-risk situations effectively
address guest concerns professionally and debrief with team members to ensure clear communication