Job Overview
Compensation
Hourly
Range $17.75 - $28.50
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Pet insurance
accident insurance
401(k) with employer match
Paid Time Off
Employee Discounts
Job Description
Pyramid Global Hospitality is a premier hospitality management company recognized for its extensive portfolio of more than 200 hotels and resorts, spanning across the United States, the Caribbean, and Europe. The company operates through multiple platforms, including Benchmark Resorts & Hotels, which encompasses a carefully curated collection of distinctive independent properties. Pyramid’s European operations are managed by Axiom Hospitality, while PYRAMIDWORKS offers integrated workplace and facilities services. With corporate hubs in Boston, The Woodlands in Texas, and London, Pyramid Global Hospitality combines global scale with a personalized, hands-on management approach that emphasizes exceptional service, operational excellence, and long-term partnerships.
Renowned for its commitment to people, Pyramid Global Hospitality fosters a workplace environment where associates feel respected, supported, and empowered to grow in their careers. The company encourages collaboration with seasoned leadership, offers meaningful stretch assignments, and provides career growth opportunities across diverse properties, brands, and market segments. Whether you are just starting your hospitality journey or bringing significant experience in the field, Pyramid presents an exceptional platform to learn, develop, and make a meaningful impact in the industry. This strong commitment to associates, along with a dedication to guest satisfaction and community engagement, has earned Pyramid Global Hospitality recognition among the best places to work by acclaimed publications such as USA Today, The Boston Globe, and The Houston Chronicle. Additionally, its properties have received prestigious travel awards from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, further underscoring the company's dedication to quality and service excellence.
The Wade - Lakeshore, part of Pyramid’s prestigious portfolio, is a standout luxury hotel located in the vibrant city of Chicago, Illinois. The property boasts 520 spacious guest rooms alongside an impressive 20,386 square feet of versatile meeting space, perfectly blending sophistication and dynamic energy to cater to both guests and employees. The Wade is committed to delivering exceptional hospitality services and unforgettable guest experiences within a lively and supportive team environment. Employees here benefit from comprehensive training programs designed to foster professional development and mastery of skills needed to excel in dynamic hospitality roles.
The available position of Director of Security at The Wade Hotel is a critical leadership role responsible for guiding all security, safety, and loss prevention efforts at the property. This full-time role comes with an annual salary range of $68,000 to $78,000, reflecting the importance of ensuring a safe and welcoming environment that complements the luxury guest experience. The Director of Security will spearhead the creation and implementation of extensive security programs, emergency response protocols, and risk management strategies aligned with the hotel's operational objectives and standards.
Key responsibilities include managing 24/7 security and loss prevention operations, developing security policies, leading and training the security team, overseeing surveillance and physical security systems, conducting risk assessments, and managing investigative processes related to incidents and misconduct. The Director will also act as the primary liaison with external law enforcement and emergency agencies, collaborate with internal departments across Operations, Engineering, Housekeeping, Front Office, and Food & Beverage to integrate security considerations into daily workflows, and handle VIP and special event security arrangements. The role demands excellent communication and leadership skills, the ability to maintain confidentiality, and proficiency with modern security technology and reporting tools.
As a valued member of Pyramid Global Hospitality, the Director of Security will also enjoy a supportive and inclusive workplace, along with a comprehensive benefits package that includes medical, vision, dental, life, pet, and accident insurance options, a 401(k) program with employer match and immediate vesting, paid time off, and exclusive discounts within the company’s extensive portfolio of properties. Pyramid Global Hospitality is an equal opportunity employer that celebrates diversity and fosters an inclusive environment for all associates showcasing its commitment to both professional excellence and workplace well-being.
Renowned for its commitment to people, Pyramid Global Hospitality fosters a workplace environment where associates feel respected, supported, and empowered to grow in their careers. The company encourages collaboration with seasoned leadership, offers meaningful stretch assignments, and provides career growth opportunities across diverse properties, brands, and market segments. Whether you are just starting your hospitality journey or bringing significant experience in the field, Pyramid presents an exceptional platform to learn, develop, and make a meaningful impact in the industry. This strong commitment to associates, along with a dedication to guest satisfaction and community engagement, has earned Pyramid Global Hospitality recognition among the best places to work by acclaimed publications such as USA Today, The Boston Globe, and The Houston Chronicle. Additionally, its properties have received prestigious travel awards from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, further underscoring the company's dedication to quality and service excellence.
The Wade - Lakeshore, part of Pyramid’s prestigious portfolio, is a standout luxury hotel located in the vibrant city of Chicago, Illinois. The property boasts 520 spacious guest rooms alongside an impressive 20,386 square feet of versatile meeting space, perfectly blending sophistication and dynamic energy to cater to both guests and employees. The Wade is committed to delivering exceptional hospitality services and unforgettable guest experiences within a lively and supportive team environment. Employees here benefit from comprehensive training programs designed to foster professional development and mastery of skills needed to excel in dynamic hospitality roles.
The available position of Director of Security at The Wade Hotel is a critical leadership role responsible for guiding all security, safety, and loss prevention efforts at the property. This full-time role comes with an annual salary range of $68,000 to $78,000, reflecting the importance of ensuring a safe and welcoming environment that complements the luxury guest experience. The Director of Security will spearhead the creation and implementation of extensive security programs, emergency response protocols, and risk management strategies aligned with the hotel's operational objectives and standards.
Key responsibilities include managing 24/7 security and loss prevention operations, developing security policies, leading and training the security team, overseeing surveillance and physical security systems, conducting risk assessments, and managing investigative processes related to incidents and misconduct. The Director will also act as the primary liaison with external law enforcement and emergency agencies, collaborate with internal departments across Operations, Engineering, Housekeeping, Front Office, and Food & Beverage to integrate security considerations into daily workflows, and handle VIP and special event security arrangements. The role demands excellent communication and leadership skills, the ability to maintain confidentiality, and proficiency with modern security technology and reporting tools.
As a valued member of Pyramid Global Hospitality, the Director of Security will also enjoy a supportive and inclusive workplace, along with a comprehensive benefits package that includes medical, vision, dental, life, pet, and accident insurance options, a 401(k) program with employer match and immediate vesting, paid time off, and exclusive discounts within the company’s extensive portfolio of properties. Pyramid Global Hospitality is an equal opportunity employer that celebrates diversity and fosters an inclusive environment for all associates showcasing its commitment to both professional excellence and workplace well-being.
Job Requirements
- Minimum high school diploma or equivalent
- At least 3 years of leadership experience in security management
- Experience in the hospitality industry preferred
- Solid understanding of security operations and emergency response
- Strong communication and leadership skills
- Ability to work flexible hours including nights, weekends, and holidays
- Proficiency with security technology and reporting tools
- Ability to maintain confidentiality and sound judgment
Job Qualifications
- Minimum 3 years of leadership experience managing security teams
- Experience in hospitality, luxury hotels, resorts, or customer-facing environments
- Strong knowledge of security operations, investigations, emergency response, and risk management
- Excellent communication, leadership, and interpersonal skills
- Ability to maintain confidentiality and exercise sound judgment
- Proficiency with security technologies, reporting systems, and Microsoft Office applications
Job Duties
- Direct all hotel security and loss prevention operations on a 24/7 basis
- Develop and maintain security policies, procedures, and standards to protect guests, associates, and hotel assets
- Lead, train, schedule, and develop the Security team to ensure exceptional performance and guest service
- Oversee surveillance systems, CCTV operations, access control systems, key control procedures, and physical security measures
- Conduct routine security assessments and identify opportunities to reduce risk and enhance safety
- Manage investigations involving guest incidents, theft, workplace misconduct, property damage, and other security-related matters
- Prepare incident reports and maintain accurate records in accordance with hotel and legal requirements
- Develop and lead emergency preparedness programs, including fire safety, severe weather response, evacuation procedures, and active threat response plans
- Ensure compliance with local, state, and federal safety regulations, fire codes, and hospitality industry standards
- Partner with Human Resources on workplace safety, associate investigations, and training initiatives
- Collaborate with Operations, Engineering, Housekeeping, Front Office, and Food & Beverage teams to ensure security considerations are incorporated into daily operations
- Monitor and manage security-related budgets, equipment purchases, and vendor relationships
- Provide regular reporting and risk assessments to hotel leadership
- Coordinate VIP security arrangements and special event security plans as needed
- Respond to emergencies and significant incidents requiring leadership intervention
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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