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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Healthcare coverage
tuition paid upfront
Free lunch
Free parking
free theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a premier destination providing a unique blend of Disney magic and Hawaiian culture. Located in Hawaii, this resort caters to guests seeking an unforgettable experience characterized by exceptional service, beautiful surroundings, and a variety of recreational activities. As part of the Disney family, Aulani upholds the highest standards of safety, security, and guest satisfaction. The establishment offers a full spectrum of employee benefits, including 100 percent healthcare coverage for employees and eligible dependents, tuition paid upfront at network schools, complimentary lunch and parking, and free admission to Disney theme parks. These perks emphasize... Show More
Job Requirements
- Must be at least 18 years of age
- Valid State of Hawaii Guard Card
- Excellent communication skills
- Experience as a first responder or related roles such as hotel/resort security, military basic training, loss prevention or high-pressure emergency roles
- Strong verbal, written and technology skills
- Keyboarding skills 25 WPM
- Investigation skills
- Ability to perform clerical duties using Microsoft Office and other site-specific programs
- Good sense of direction and knowledge of resort layout
- Self-directed with minimal supervision
- Maintain strong observation skills with high level of detail and scrutiny throughout shift
Job Qualifications
- High school diploma or equivalent
- Experience as a first responder or related roles such as hotel/resort security, military training, loss prevention, EMT, firefighter or flight attendant
- Strong verbal and written communication skills
- Skilled in using technology and software like Microsoft Office
- Keyboarding skills of 25 WPM
- Skilled in investigations
- Self-directed with minimal supervision
- Strong observational skills with high attention to detail
- Preferred associate degree or higher in criminal justice, private investigations, homeland security, emergency management or emergency medical services
- Knowledge of Hawaii Revised Statutes related to hotel/resort environments
- Knowledge of Hawaiian or Japanese language
Job Duties
- Perform protective and enforcement functions in a courteous and professional manner
- Respond to emergencies using CPR, AED, Stop the Bleed, and fire extinguisher procedures
- Conduct interior and exterior foot patrols to identify undesirable conditions
- Evaluate situations and make logical decisions calmly
- Conduct investigations including scene evaluation and interviewing
- Write detailed documentation and reports
- Maintain order and attend to needs of guests, cast members and vendors
- Coordinate emergency responses to fire, alarms, hazards, and threats
- Handle violations of resort policy and civil laws
- Operate technology to detect and respond to safety systems
- Provide cash escorts
- Respond to security and emergency calls promptly
- Use consoles to receive calls and dispatch assistance
- Provide key assist and issue badges
- Monitor CCTV for unusual activity
- Provide information and directions
- Manage found property and guest inquiries
- Escort guests and cast members as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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