Security Concierge

Aurora, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $20.00

Work Schedule

Day Shifts

Night Shifts

Benefits

Medical insurance

Vision Insurance

Dental Insurance

short term disability

Critical care insurance

Complimentary life insurance

Pet insurance

Legal Assistance

Identity Theft Protection

Paid on the job training

Paid Time Off

Bi-weekly pay

competitive compensation

Career advancement opportunities

Continuous learning opportunities

Employee Referral Bonus Program

Employee assistance program

Employee recognition events

Employee performance incentives

Professional growth opportunities

Job Description

The job location is in Denver, Colorado, and the position is for a Security Officer Concierge, with a competitive wage of $23.00 per hour. This role requires an individual to have a current Colorado Guard Card and a valid driver's license, ensuring strict adherence to security certifications and legal compliance. Applicants must be 21 years or older, reflecting the responsibility and maturity needed for this role. The hiring establishment is focused on providing professional security services and placing a high emphasis on safety, customer service, and operational excellence.

This opportunity is designed for individuals who are committed to maintaining a safe and secure environment for guests, employees, and assets. The security officer acts as a visible presence, greeting guests promptly and courteously, monitoring credentials, and assisting in enforcing policies and procedures. The role involves vigilance in identifying and preventing suspicious behavior, operating surveillance equipment, patrolling the premises, and responding promptly to emergencies and alarms. It requires a proactive, observant, and professional approach to security duties that balance customer service with safety responsibilities.

In addition to the front-line security officer duties, there is a Security Control Room Officer role which involves managing real-time operational communications, providing customer service, and liaising with the Security Operations Center (SOC) Manager. This aspect of the role includes supervising security teams, coordinating emergency response efforts, handling escalated issues, dispatching personnel, and compiling detailed reports. The position demands versatility in managing both physical patrols and control room responsibilities with adherence to security protocols, training participation, and continuous operational improvements.

Candidates will be expected to demonstrate strong communication skills, multitasking abilities, and professional demeanor, ensuring all safety and security procedures are followed effectively. The role is physically demanding at times, requiring the ability to stand, sit, walk, climb stairs, crouch, and stoop during shifts. This position promises a well-rounded security career with opportunities for growth, development, and advancement within the company. The inclusion of a detailed benefits package emphasizes the organization’s commitment to supporting its employees through comprehensive health insurance plans, paid time off, career development initiatives, and employee recognition programs.

Overall, this position offers an excellent pathway for security professionals seeking a challenging and rewarding role in a dynamic environment, with competitive pay and a supportive workplace culture oriented toward team success and public safety.

Job Requirements

Current Colorado Guard Card
valid driver license
21 years or older
high school diploma or equivalent
minimum one year security experience
ability to communicate effectively
ability to multitask and prioritize
pass background check and drug screening
physical capability to perform required duties such as standing, walking and climbing stairs

Job Qualifications

Valid Colorado Guard Card mandatory
valid and clean driver’s license
must be 21 years or older
high school diploma
professional demeanor and appearance
proficient computer skills
must be able to multitask and prioritize assigned tasks
strong communication skills, verbal and written
minimum of one year of security experience
must be able to pass pre-employment screening, including background and drug tests
physical ability to crouch, climb stairs, sit, stand, stoop and walk for extended periods

Job Duties

Acknowledge and greet all guests in a prompt and courteous manner
verify credentials of incoming and outgoing individuals and vehicles
assist in protecting others and equipment while enforcing policies and procedures
monitor and detect any suspicious behavior to assist in the prevention of vandalism, theft and other criminal behavior
monitor surveillance cameras and alarms
patrol the perimeter (interior and exterior) to identify potential safety and security risks
warn violators of infractions such as loitering, smoking and possession of prohibited items
respond to calls of distress, alarms and emergencies such as fire, injuries or presence of unauthorized individuals by contacting local first responders
identify and report any and all concerns including safety, security breaches and unusual circumstances in a timely manner
ensure accuracy and timely submission of required documentation such as reports and documents
ensure all rules and regulations are being enforced and followed
perform other duties as determined by management
push and report all appropriate operational matters in real-time directly to the SOC Manager
provide excellent customer service to all parties encountered while on duty
act on all customer service related calls and either resolve them personally or refer issues to appropriate individuals
manage communications for emergency and non-emergency calls-for-service including phone and email workstations
monitor email inboxes, work order service requests and all communications devices
prioritize and process incoming information according to procedure
establish, maintain and review schedules
assist in the supervision and management of team of security officers including training, coaching, development and support
handle all escalated security issues or emergency situations appropriately
coordinate emergency incidents with security team
notify, assist and direct external emergency personnel and internal Emergency Response Team as necessary
acknowledge alarms and dispatch personnel as needed
participate in regular training and scenario based security drills
understand and execute emergency SOC protocols and general service SOC protocols
perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
compile daily SOC activities into daily shift reports
accurately ensure detailed shift pass-downs are issued and followed
compile monthly, quarterly and annual SOC statistical data
author incident reports as described in SOC protocols
perform other tasks and duties of a similar nature and scope as assigned