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Security Assistant Shift Manager - MGM Grand Detroit

Job Overview

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Work Schedule

Flexible
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Benefits

wellness incentive programs
health and income protection benefits
Hotel food and beverage retail and entertainment discounts
free meals in employee dining room
Networking and promotion opportunities
volunteer opportunities
Partner discounts such as travel electronics and online shopping

Job Description

MGM Resorts International is a globally recognized hospitality and entertainment company headquartered in Detroit, Michigan. It is renowned for its luxury resorts, vibrant entertainment venues, world-class gaming, and exceptional service hospitality. With a diverse portfolio spanning iconic properties and a commitment to delivering memorable guest experiences, MGM Resorts stands as a leader in the entertainment and hotel industry. The company is dedicated to fostering an exciting work culture that values diversity, inclusion, and employee growth, making it an outstanding place to build a career in hospitality and entertainment.

The Security Assistant Shift Manager position at MGM Resorts International plays a critical role in maintaining the safety and security of guests, employees, and the facility. This role is integral to ensuring operations run smoothly and securely by managing the security team, enforcing all relevant policies, and coordinating responses to incidents and emergencies. The position involves supervising security staff, overseeing their training, performance management, and scheduling. The Security Assistant Shift Manager serves not only as a leader within the security team but also acts as a bridge between the company and external agencies when incidents arise, ensuring prompt, compliant, and professional handling of all security-related matters.

This role requires a highly organized, detail-oriented, and customer-focused individual who thrives in a dynamic environment. The ideal candidate will possess excellent communication skills, enabling effective interactions with all levels of management, colleagues, guests, and external agencies. Flexibility is essential given the need to work alternate shifts to maintain continuous security coverage. The role also offers the chance to participate in onsite investigations and resolve emergency situations swiftly, securing the safety and comfort of all patrons and staff. At MGM Resorts, this managerial role goes beyond traditional security duties by fostering a welcoming atmosphere while simultaneously safeguarding the company’s assets and reputation.

Overall, working as a Security Assistant Shift Manager at MGM Resorts International presents a unique opportunity to be part of a top-tier hospitality organization known for its vibrant and diverse entertainment experiences. Employees in this role benefit from a supportive work environment, opportunities for professional development, and access to comprehensive benefits packages. If you are passionate about safety, enjoy leadership responsibilities, and want to contribute to maintaining a first-class guest environment, this role offers a rewarding career path in the exciting hospitality industry.

Job Requirements

  • High school diploma or equivalent
  • prior experience in security or related field preferred
  • flexibility to work alternate shifts
  • strong communication skills
  • ability to manage and lead a team
  • knowledge of security protocols and emergency response procedures

Job Qualifications

  • Customer-focused approach
  • excellent communication skills with ability to interact effectively with all levels of management and customers
  • highly detail-oriented and organized
  • leadership experience in security or related fields
  • knowledge of state local regulatory and company security policies
  • ability to work flexible schedules including alternate shifts

Job Duties

  • Manage security staff and operations including hiring scheduling training policy enforcement and performance management
  • ensure guest and employee safety by fostering a secure environment and enforcing all applicable state local regulatory and company policies and procedures
  • act as a liaison with the appropriate outside agencies during security incidents
  • assist management with onsite investigations coordinate and supervise onsite investigations as deemed necessary
  • respond to guest and employee emergencies and reported threats document incidents and ensure proper escalation for timely reporting and resolution

Job Criteria

Experience

Mid Level (3-7 years)


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