Security & Safety Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $58,000.00 - $77,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee assistance program
Professional development opportunities

Job Description

Renaissance Hotels, a part of Marriott International, is a globally recognized hospitality brand known for delivering unique guest experiences inspired by the local culture and spirit of the neighborhoods where its hotels are located. Marriott International, a leader in the global hospitality industry, prides itself on offering diverse career opportunities within a supportive and inclusive work environment. Renaissance Hotels specializes in blending comfort, style, and local culture to create memorable stays for both business and leisure travelers. The Renaissance Charlotte Hotel, located at 5501 Carnegie Boulevard, Charlotte, North Carolina, embodies these values and is now seeking to strengthen its team by hiring a Management-level Loss Prevention professional to oversee its security operations.

This full-time position offers an annual pay range of $58,000 to $77,000, with eligibility for bonuses, reflecting the significance of the role in protecting Marriott International’s assets, employees, and guests while ensuring a safe and secure environment. The Loss Prevention Manager will report to senior leadership and is responsible for managing the day-to-day functions of the security and loss prevention department. This includes safeguarding property assets, monitoring team activities, training staff in emergency procedures, and implementing accident and fire prevention protocols. The role requires a proactive approach to risk management and a keen focus on guest and employee safety, as well as operational efficiency within budgetary constraints.

The ideal candidate will have a solid foundation in security operations, compliance with applicable safety laws, and an ability to lead by example through strong interpersonal and communication skills. Key responsibilities include conducting hazard and risk assessments, overseeing security patrols, managing the first aid program, and handling investigations related to incidents involving guests and staff. This leadership position also emphasizes teamwork, hospitality, and a commitment to upholding high standards of professionalism and customer service.

At Renaissance Hotels, the Loss Prevention Manager will play a critical role in fostering a safe and welcoming atmosphere, directly contributing to the guest experience that the brand is committed to delivering. This role is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about protecting people and property while promoting a culture of safety and respect. Marriott International is proud to be an equal opportunity employer that celebrates diversity and inclusivity, ensuring all associates are valued and given access to career growth and development opportunities.

Joining Renaissance Hotels means becoming part of a vibrant community dedicated to enriching the travel experience and creating lasting impressions. The Loss Prevention Manager position at Renaissance Charlotte offers the chance to build a meaningful career with a respected leader in hospitality, where your talents are recognized, and your contributions have a real impact on the safety and success of the property and its guests.

Job Requirements

  • High school diploma or GED
  • Four years experience in security or loss prevention or related area
  • OR two-year degree in Criminal Justice or related major
  • Two years experience in security or loss prevention or related area
  • Ability to comply with safety laws and regulations
  • Skilled in hazard and risk assessment
  • Strong leadership capabilities
  • Excellent communication skills
  • Ability to lead emergency preparedness programs
  • Capability to oversee investigations and incident management
  • Experience with loss prevention technology
  • Knowledge of claims and accident prevention programs

Job Qualifications

  • High school diploma or GED with 4 years of experience in security or loss prevention
  • OR 2-year degree in Criminal Justice or related field with 2 years of experience
  • Experience managing security or loss prevention operations
  • Knowledge of safety regulations and OSHA compliance
  • Ability to conduct risk assessments and implement safety programs
  • Strong leadership and interpersonal skills
  • Excellent communication and problem-solving abilities
  • Experience with emergency preparedness and accident prevention
  • Ability to train and develop staff
  • Proficiency in managing security technology such as CCTV and alarm systems
  • Understanding of claims management related to liability and workers' compensation

Job Duties

  • Manage daily functions of security and loss prevention department
  • Maintain logs, certifications, and compliance documentation
  • Train staff in emergency procedures and fire prevention
  • Conduct hazard and risk assessments including OSHA audits and incident tracking
  • Develop and implement shut down procedures for property security
  • Comply with applicable safety laws and regulations
  • Oversee patrol schedules including CCTV, alarms, and duress systems
  • Follow Duty of Care protocols for guest and employee safety
  • Respond and follow up on unusual activities and incidents
  • Handle complaints, disputes, and grievance resolution
  • Implement action plans for risk monitoring and control
  • Oversee loss prevention operations including patrol, emergency response, and investigations
  • Lead Accident Prevention Committee efforts
  • Manage first aid programs for guests and staff
  • Monitor claims related to General Liability and Workers' Compensation
  • Communicate safety procedures and ensure employee understanding
  • Foster teamwork and cooperation across departments
  • Provide support and act as a role model for staff
  • Liaise with local law enforcement and emergency services
  • Report to executives and update peers on relevant safety information
  • Inspect and critique department performance for professionalism and service
  • Develop training programs to meet educational needs of staff
  • Ensure customer service meets quality standards
  • Provide exceptional service to guests for satisfaction and retention

Job Criteria

Experience

Mid Level (3-7 years)


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