Security & Safety Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its exceptional service and commitment to creating memorable experiences for guests worldwide. The New York Marriott Marquis, located at 1535 Broadway in the heart of New York City, is one of Marriott's flagship hotels, known for its prime location, elegant accommodations, and top-tier amenities. As part of Marriott International's portfolio, the New York Marriott Marquis upholds the brand's dedication to excellence, innovation, and guest satisfaction, making it a premier destination for travelers and business professionals alike.

This position is a full-time management role within the Loss Prevention and Security department at the New York Marriott Marquis. The role offers a competitive annual salary range between $69,000 and $94,000, with eligibility for performance-based bonuses. Relocation assistance is also available for qualified candidates, highlighting the company's commitment to attracting top talent to maintain the highest standards of safety and security.

The Loss Prevention Manager is entrusted with the crucial responsibility of safeguarding the hotel’s assets, guests, and employees. This role entails managing daily departmental functions that ensure the protection of property assets and enhancing the overall guest and employee experience. The manager maintains thorough logs, certifications, and compliance documentation in strict adherence to legal standards and Marriott’s Standard Operating Procedures. A key focus of this position is the development and implementation of safety measures, emergency response protocols, and fire prevention programs, which are instrumental in minimizing risks and protecting all stakeholders within the property.

In addition to operational oversight, the role involves comprehensive training of security personnel in established emergency procedures, emphasizing proactive risk management and incident prevention. The Loss Prevention Manager collaborates closely with the Director of Engineering to administer fire prevention initiatives and emergency preparedness plans. This includes conducting hazard and risk assessments, performing quarterly OSHA and safety audits, tracking incidents diligently, and overseeing the hazard abatement process to maintain a secure environment.

Risk management also includes formulating detailed shutdown procedures to secure the property effectively, managing key control systems, and ensuring all security equipment, such as CCTV and alarm systems, are functional and regularly inspected. The manager actively monitors and investigates all unusual activities around the property, contributes to dispute resolution and complaint management, and drives initiatives to improve operational efficiency within loss prevention.

Customer service is paramount in this role, as the manager ensures that all security operations are conducted with professionalism, courtesy, and a strong hospitality mindset. Training programs developed and delivered by the manager aim to uphold a high standard of customer interaction, reinforcing Marriott's promise of “Wonderful Hospitality. Always.” Furthermore, the manager oversees the Accident Prevention Committee, first aid programs, and claims related to General Liability and Worker’s Compensation, contributing significantly to the property's safety culture.

Effective communication within the organization and with external partners, including local law enforcement and emergency services, is essential. The Loss Prevention Manager serves as a liaison, keeping executives and peers informed of relevant safety and security developments promptly. Upholding Marriott’s values, this role fosters teamwork, mutual respect, and integrity, providing leadership that encourages trust and cooperation among team members.

Working at the New York Marriott Marquis positions you within the prestigious JW Marriott brand, part of Marriott International’s luxury portfolio. JW Marriott is celebrated for treating associates exceptionally well to ensure they can provide unparalleled service to guests. With opportunities for growth, training, and development, employees enjoy a supportive community and a focus on well-being while advancing their careers in a luxury hospitality environment. This is an excellent opportunity for a dedicated security professional to grow in a dynamic, world-class setting while making a meaningful impact on safety and guest satisfaction.