Second Shift Security Supervisor

Crowne Plaza Hotels & Resorts is a prestigious and award-winning upscale hotel brand with an expansive global presence, boasting 420 hotels across 65 countries and generating an impressive $4 billion in annual revenue. As a part of the InterContinental Hotels Group (IHG), Crowne Plaza is dedicated to delivering exceptional premium hotel experiences designed specifically to meet the needs of high-achieving professionals who travel frequently for business purposes. The hotels combine seamless services and advanced technology with thoughtfully designed facilities to empower guests to be productive, feel successful, and cultivate meaningful professional relationships while on the move. Known for its commitment to quality and excellence in hospitality, Crowne Plaza Hotels & Resorts continues to be a leader in the global hotel industry, maintaining high standards across all its properties and ensuring every guest enjoys a superior experience.

The role of Security Supervisor at Crowne Plaza Hotels & Resorts is pivotal in maintaining a safe, secure, and welcoming environment for both guests and employees. The Security Supervisor is entrusted with safeguarding the hotel’s assets, personnel, guests, vendors, and visitors by supervising and guiding a team of security officers to ensure the execution of all security protocols and operations efficiently and effectively. This position requires a dedicated individual who can respond promptly to any safety concerns or emergencies such as fire, accidents, or threatening situations, while also fostering a culture of attentiveness and professionalism within the security team. The Security Supervisor oversees comprehensive training for new security officers, monitors their performance, conducts detailed daily reporting, and facilitates key control audits to ensure strict adherence to security measures.

Key responsibilities include patrolling the property, monitoring surveillance systems, investigating violations of laws or hotel policies, correcting fire hazards, and maintaining accurate records of all security actions and incidents. This role emphasizes customer service by engaging professionally and helpfully with guests, offering assistance regarding hotel facilities. The position demands someone who remains calm and courteous under pressure, has strong problem-solving skills, and can effectively collaborate with colleagues to maintain an environment conducive to business success. The Security Supervisor is also required to comply with all department policies, safety standards, and company guidelines, reinforcing Crowne Plaza’s commitment to safety and exceptional guest experiences.

Working conditions for the Security Supervisor include operating under diverse temperature ranges, performing physically demanding tasks such as heavy lifting and long-distance walking, and working in variable noise environments with exposure to hazards such as dust, fumes, chemicals, and uneven surfaces. Physical requirements include the ability to lift or move up to 25 pounds, navigate safely over slippery or confined spaces, maintain balance, bend, kneel, and communicate effectively through both verbal and written means.

Crowne Plaza Hotel - Louisville Airport upholds an inclusive workplace as an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristics. This role is an excellent opportunity for those seeking to contribute their security expertise within an esteemed international hospitality brand that values professionalism, integrity, and superior guest services.