Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
complimentary parking
Job Description
Four Seasons is a world-renowned luxury hospitality company dedicated to delivering exceptional experiences to guests, residents, and partners across the globe. Founded on the principles of genuine care, respect, and personal growth, Four Seasons has established itself as a leader in luxury hotels, resorts, and residences, cultivating a company culture that prioritizes the well-being and development of its employees. The company’s commitment to delivering world-class service is driven by a team that values teamwork, integrity, and continuous improvement, ensuring every guest enjoys a memorable and personalized experience. With properties in key destinations worldwide, Four Seasons is recognized for its dedication to quality and innovation in the luxury hospitality industry.
Located within the iconic Surf Club of Miami Beaches, Four Seasons Hotel at The Surf Club embodies oceanfront elegance combined with a rich history dating back to New Year’s Eve 1930. This prestigious property offers a new era of luxury beachside living with celebrated dining options and a world-class spa, situated near the beautiful Sunny Isles. The Surf Club is both a landmark and a social hub, offering residents and guests an unparalleled atmosphere of exclusivity and comfort.
The Seaway Residential Concierge role at Four Seasons Hotel at The Surf Club is an exciting opportunity to be part of an elite team dedicated to providing top-tier luxury lifestyle services to residents. This position is at the forefront of the Residence team, offering a warm and welcoming presence at the front desk. The Concierge acts as the primary liaison for homeowners, fostering genuine and personalized connections to anticipate and cater to their needs. Responsibilities include delivering an exceptional level of service that captures the essence of luxury living, from managing high demand restaurant reservations to facilitating unique and exclusive experiences for residents and their guests throughout the city.
This role requires a high degree of professionalism, extensive local knowledge, and the ability to manage multiple priorities in a fast-paced environment. The Concierge must ensure a seamless front desk operation, including greeting homeowners and guests, coordinating with vendors and service providers, handling large volumes of deliveries, and maintaining clear and efficient communication with both the hotel and residence teams. Success in this role depends on a commitment to detail and excellence, with the goal of enhancing every aspect of the residents’ experience.
The position is full-time with a flexible schedule that may include days, evenings, overnights, weekends, and holidays. Four Seasons offers a competitive salary and a comprehensive benefits package, including opportunities for professional growth and exclusive employee perks. Candidates must have US work authorization and a proven track record in luxury residential property management, along with strong city knowledge and a passion for personalized service. This is a rare chance to join a prestigious brand known for its world-class standards and to contribute directly to crafting unforgettable moments for an exclusive clientele.
Located within the iconic Surf Club of Miami Beaches, Four Seasons Hotel at The Surf Club embodies oceanfront elegance combined with a rich history dating back to New Year’s Eve 1930. This prestigious property offers a new era of luxury beachside living with celebrated dining options and a world-class spa, situated near the beautiful Sunny Isles. The Surf Club is both a landmark and a social hub, offering residents and guests an unparalleled atmosphere of exclusivity and comfort.
The Seaway Residential Concierge role at Four Seasons Hotel at The Surf Club is an exciting opportunity to be part of an elite team dedicated to providing top-tier luxury lifestyle services to residents. This position is at the forefront of the Residence team, offering a warm and welcoming presence at the front desk. The Concierge acts as the primary liaison for homeowners, fostering genuine and personalized connections to anticipate and cater to their needs. Responsibilities include delivering an exceptional level of service that captures the essence of luxury living, from managing high demand restaurant reservations to facilitating unique and exclusive experiences for residents and their guests throughout the city.
This role requires a high degree of professionalism, extensive local knowledge, and the ability to manage multiple priorities in a fast-paced environment. The Concierge must ensure a seamless front desk operation, including greeting homeowners and guests, coordinating with vendors and service providers, handling large volumes of deliveries, and maintaining clear and efficient communication with both the hotel and residence teams. Success in this role depends on a commitment to detail and excellence, with the goal of enhancing every aspect of the residents’ experience.
The position is full-time with a flexible schedule that may include days, evenings, overnights, weekends, and holidays. Four Seasons offers a competitive salary and a comprehensive benefits package, including opportunities for professional growth and exclusive employee perks. Candidates must have US work authorization and a proven track record in luxury residential property management, along with strong city knowledge and a passion for personalized service. This is a rare chance to join a prestigious brand known for its world-class standards and to contribute directly to crafting unforgettable moments for an exclusive clientele.
Job Requirements
- Previous experience in a luxury residential property
- Strong knowledge of the city and the ability to match recommendations to the residents’ expectations
- Attention to detail
- Commitment to successful execution of requests
- US work authorization
- Ability to handle high-volume front desk operations
Job Qualifications
- Previous experience in a luxury residential property
- Strong knowledge of the city and the ability to match recommendations to the residents’ expectations
- Attention to detail
- Commitment to successful execution of requests
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently
Job Duties
- Efficiently manage the front desk operation including welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents’ requests and feedback
- Remain current on what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc.
- Establish close contacts to provide information, ticketing, reservations, etc. for residents
- Coordinate with the hotel for any resident request for services, reservations, or guest accommodations
- Ensure clear communication between the hotel team and Seaway Residence team to give a seamless experience for the residents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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