Seasonal Tasting Room Concierge - Sterling

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $23.27 - $27.50

Work Schedule

Weekend Shifts

Benefits

flexibility

Rewards

discounts

Health Insurance

Wellbeing initiatives

Career development programs

Job Description

Treasury Wine Estates (TWE) is one of the world's largest wine companies, renowned for its impressive portfolio of heritage-rich, high-quality wine brands. The Treasury America's collection of wines exemplifies excellence and has gained recognition across the globe. TWE operates with a clear purpose: Boldly Cultivating. This philosophy drives the company to cultivate value through its brands, products, people, and environmental efforts, aiming to enrich communities and create joyful experiences worldwide. As a global leader in the wine industry, TWE emphasizes innovation, collaboration, and continuous growth, encouraging its teams to push boundaries and make bold decisions that enhance the company's global reputation. The company aspires to become the world's most desirable luxury wine company, celebrated for the immersive experiences it offers to consumers, customers, partners, suppliers, and employees alike.

Sterling Vineyards, part of the Treasury Wine Estates family, stands out as one of the most visited wineries in Napa Valley. It is internationally recognized for its unique ambiance, modeled after a Greek monastery, perched 300 feet above the valley floor. Visitors access the winery via an aerial tram and enjoy top-quality Bordeaux varietals alongside breathtaking 360-degree views of Napa Valley. After a temporary closure due to the Glass Fire in September 2020, Sterling Vineyards is set to reopen in October 2023, featuring a new gondola system, thoughtfully redesigned visitor spaces, and an updated approach to Napa Valley hospitality.

The role of Seasonal Concierge at Sterling Vineyards is essential in providing guests with a welcoming and informative experience. This position is primarily customer-facing, involving greeting visitors warmly and ensuring they have comprehensive knowledge of the wine tasting experiences available. The concierge acts as a reservationist, handling bookings either over the phone or in-person, and managing guest information within the reservation system. The ideal candidate maintains a courteous and professional demeanor while supporting the retail sales team and assisting with general tasting room operations. Availability during weekends is a necessity for this seasonal role, reflecting the winery's busiest visitor times. This position offers hourly pay ranging between $21 and $25, contingent on experience and skills, with eligibility to participate in incentive compensation plans based on site performance, thus providing an attractive earning potential for candidates passionate about hospitality and the wine industry. Overall, this opportunity combines the charm of Napa Valley with the heritage of an established global brand, perfect for customer service-oriented individuals eager to be part of a dynamic, growth-driven environment.

Job Requirements

You must be 21 years of age
Ability to lift 50 lbs a case of wine
Ability to read analyze and interpret general business periodicals
Ability to understand and follow written and verbal instructions
Ability to manage priorities and workflow
Intermediate computer and phone skills
Strong organization skills and ability to multitask in a fast-paced environment
Excellent customer service skills
Professional demeanor in all circumstances

Job Qualifications

You must be 21 years of age
You have excellent customer service skills
You demonstrate professional demeanor in all circumstances
You have attention to detail and a strong ability to communicate over the phone and in person
You have strong organization skills with the ability to multitask in a fast-paced environment and work under pressure
You have ability to read analyze and interpret general business periodicals
You have ability to understand and follow written and verbal instructions
You have ability to manage priorities and workflow
You have intermediate computer and phone skills

Job Duties

Courteously greets visitors providing an exceptional first impression
Provide information regarding tastings offered tasting fees and answer questions about the winery family history and surrounding area
Assist guests in making reservations over the phone and direct calls within the tasting room
Actively remain aware of tasting room guest count ensuring large unscheduled groups are handled on a basis of availability and guest wellbeing
Support retail sales team by managing guest entry into the tasting room
Maintain and organize retail merchandise and support retail team in maintaining clean bars including glassware as needed
Maintain an open line of communication with the sales team and the Tasting Room Manager