Seasonal Special Events Assistant Manager- Operations

Marriott International is a globally recognized leader in the hospitality industry, renowned for its exceptional service standards and diverse portfolio of brands. Among its prestigious properties stands Gaylord Hotels, a brand dedicated to delivering extraordinary meetings and experiences under one roof. Located at 1000 H St, Chula Vista, California, Gaylord Hotels offers a dynamic work environment where creativity, entrepreneurial spirit, and big-hearted service define the guest experience. With a commitment to inclusivity and equal opportunity employment, Gaylord Hotels attracts talented individuals who value diversity and are passionate about delivering memorable guest interactions. This company thrives on fostering an environment where associates from various backgrounds come together to contribute their unique talents and perspectives, enhancing the overall guest experience and the workplace culture.

The available position is a full-time management role focused on assisting in the planning and execution of meetings and special events from August 3 to January 30. With a competitive hourly pay range of $28.35 to $30.27 and eligibility for bonuses, this role offers both financial rewards and career growth opportunities within an internationally recognized hospitality leader. The role involves seamless coordination between sales and operations teams to ensure flawless event execution, maximizing guest satisfaction, safety, and overall operational success. Candidates in this position lead the team to consistently achieve and surpass daily and weekly goals related to sales, attendance, and service quality.

The responsibilities include managing meeting and event operations and budgets, researching competitive market offerings, and implementing event management strategies aligned with corporate objectives. A key aspect is to conduct daily walkthroughs of banquet facilities to uphold quality standards and client satisfaction, alongside training employees on event-related software such as ticketing, retail, inventory management, and space utilization. The role also emphasizes profitability by fostering relationships with vendors, upselling opportunities, managing expenses, and enhancing merchandise displays.

Customer service excellence is paramount, with the manager cultivating an atmosphere that exceeds guest expectations. Handling guest feedback and complaints promptly and empowering employees to deliver outstanding service are integral duties. Leadership extends to human resources functions, including hiring, training, performance appraisals, and monitoring attendance, all aimed at developing a motivated and high-performing team.

Gaylord Hotels offers an inclusive culture where associates are encouraged to be their best selves and engage in meaningful work that advances their careers. The position is non-remote, based at the Chula Vista location, providing ample opportunities for hands-on leadership and impactful event management within the vibrant hospitality sector. Joining Gaylord Hotels means becoming part of a global team committed to personal and professional growth, where your contributions make a difference in creating memorable moments for guests and driving business success.