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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Uniform allowance
Job Description
The Resort at Pelican Hill, located in the beautiful coastal city of Newport Beach, California, offers a luxurious and relaxing environment focused on exceptional guest experiences. Renowned for its stunning architecture, immaculate grounds, and breathtaking ocean views, this resort is a premier destination for travelers seeking indulgent spa and resort services. As part of the prestigious Marriott International portfolio, The Resort at Pelican Hill embodies a luxury hospitality standard combined with world-class amenities and outstanding guest service. This prime resort location at 22701 Pelican Hill Rd S is dedicated to maintaining excellence through passionate and professional staff who deliver outstanding... Show More
Job Requirements
- High school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- ability to perform physical tasks including lifting up to 10 pounds and standing or walking for extended periods
- excellent communication skills
- willingness to follow company policies
- ability to maintain cleanliness and organization
- completion of safety training and certifications
- friendly and professional demeanor
- availability to work full time
Job Qualifications
- High school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- strong communication skills
- ability to work well in a team
- professionalism in appearance and conduct
- basic computer literacy
- ability to follow safety procedures
- positive attitude
- commitment to guest service excellence
Job Duties
- Provide general spa orientation to guests upon arrival such as location and use of locker rooms, lounge areas, and hospitality stations
- offer guests amenities such as water, juice, or heated neck pillows
- answer questions about general property information and amenities
- escort guests to and from treatment rooms
- check computer for updates and changes to schedule regularly
- maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
- dispose of trash and dirty linens properly
- secure supplies and equipment at the end of each shift
- stock towels, linens, supplies, and amenities in locker room, lounge areas, and hospitality stations
- report accidents, injuries, and unsafe conditions
- complete safety training and certifications
- follow company policies and procedures
- ensure uniform and personal appearance are clean and professional
- protect company assets
- anticipate and address guests’ service needs
- thank guests with genuine appreciation
- speak clearly and professionally
- develop and maintain positive working relationships
- comply with quality assurance expectations
- perform physical tasks such as reach, bend, twist, pull, stoop, move or lift objects up to 10 pounds
- stand, sit, or walk for extended periods
- perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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