You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $17.40
Work Schedule
Standard Hours
Benefits
Resort privileges
Friends and family resort rate
50% off services
30% off retail
Birthday gift card
12 weeks of summer giveaways
Paid sick time
1.5 pay on select holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Benefits
Job Description
Glen Ivy is a renowned resort destination acclaimed for creating exceptional and unforgettable experiences for its guests. This unique resort prides itself on being everyone’s resort, welcoming visitors for a variety of purposes including family outings, wellness escapes, top therapeutic treatments, and relaxing in their beautiful pools amidst lush landscapes. Glen Ivy is dedicated to offering an atmosphere that balances luxury, relaxation, and wellness. Their team is passionate about ensuring every guest's visit is seamless, delightful, and truly memorable by providing attentive service and high-quality amenities. This commitment to excellence has helped Glen Ivy establish itself as a premier destination... Show More
Job Requirements
- High school diploma or equivalent
- 1 year hospitality or guest service experience
- 1 year retail experience preferred
- First Aid and CPR certified
- Knowledge of POS software preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Ability to handle cash transactions and maintain accurate records
- Basic computer literacy including Microsoft Office applications
- Ability to maintain a professional and friendly demeanor at all times
Job Qualifications
- High school diploma required
- Some college appreciated
- 1 year hospitality or guest service experience required
- 1 year retail experience preferred
- Merchandising experience a plus
- Inventory experience a plus
- Resort or spa experience a plus
- Experience with POS software a plus
- Exceptional guest service skills
- Motivation and sales development skills
- Proficient in excel, word, outlook, and retail point of sales system
- Excellent communication skills
- Strong cash handling skills
Job Duties
- Greet and welcome incoming guests
- Confirm service preferences
- Ensure intake forms are filled out to completion for each guest
- Provide niceties to each guest
- Maintain cleanliness of the treatment building lobby and restrooms
- Maintain stock levels of retail and back bar in treatment building
- Communicate with Spa Attendants on building needs
- Communicate with spa services leadership on any pertinent information
- End of day updates and recap to Spa Services leadership
- Merchandise retail product in the treatment buildings
- Assist guests with retail purchases
- Assist guests with add-ons and tips
- Communicate to staff schedule changes or other important guest related information
- Participate in the quarterly department meetings
- Provide a warm farewell to each guest as they exit the treatment building
- Assist with the communication to and from the employees and leadership
- Assist with post service sales
- Process guest returns that occur in the massage or salon
- Meet or exceed daily, weekly and monthly sales goals for Spa Concierge Team
- Maintain knowledge of current trends in the skin care, nail care, resort, wellness industries
- Attend required meetings: sales, safety, monthly department, and participate in others as needed
- Assist in physical inventories and regular cycle counts
- Ensure all products have a sensor
- Take proper lunch and rest breaks
- Adjust and maintain the schedules of service providers as directed by leadership
- Optimize daily service scheduling as directed by leadership
- Respond to guest concerns in a professional and compassionate manner
- Perform room checks and document violations
- Sell, discuss, and book all services, promotions, programs and products
- Properly fill in and update each guest profile using the intake form
- Properly handle all gratuities
- Opening and closing duties as needed
- Take ownership of assigned responsibilities and job duties
- Use proper telephone and radio etiquette
- Problem solve potential problems and create solutions to ensure each guest a quality experience
- Maintain knowledge of current promotions, programs and activities
- Attend, engage and contribute to all staff meetings as scheduled
- Follow all company standards and expectations, procedures and safety requirements
- Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties
- Work positions across property as assigned or scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: