Seasonal Spa Concierge

Corona, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $17.40

Work Schedule

Standard Hours

Benefits

Resort privileges

Friends and family resort rate

50% off services

30% off retail

Birthday gift card

12 weeks of summer giveaways

Paid sick time

1.5 pay on select holidays

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401K Benefits

Job Description

Glen Ivy is a renowned resort destination acclaimed for creating exceptional and unforgettable experiences for its guests. This unique resort prides itself on being everyone’s resort, welcoming visitors for a variety of purposes including family outings, wellness escapes, top therapeutic treatments, and relaxing in their beautiful pools amidst lush landscapes. Glen Ivy is dedicated to offering an atmosphere that balances luxury, relaxation, and wellness. Their team is passionate about ensuring every guest's visit is seamless, delightful, and truly memorable by providing attentive service and high-quality amenities. This commitment to excellence has helped Glen Ivy establish itself as a premier destination for those seeking rejuvenation, health, and leisure in a serene environment.

The position available is for a Spa Concierge at Glen Ivy. The Spa Concierge plays a crucial role in enhancing the guest experience by managing activities within the treatment buildings throughout their scheduled shifts. This position involves preparing, organizing, and facilitating guest interactions alongside supporting service staff and leadership. The Spa Concierge is responsible for greeting and checking in guests, managing retail stock, selling products, and collaborating closely with Spa Attendants and service leadership. The role demands a warm and professional demeanor as the Spa Concierge acts as the face of Glen Ivy's spa services, ensuring that guests feel welcomed and cared for from arrival to departure.

In addition to providing excellent guest service, Spa Concierges are expected to meet or exceed sales goals through cross-selling, up-selling, and encouraging same-day service purchases. This position requires a keen eye for detail, strong communication skills, and the ability to multitask in a fast-paced environment. It also involves administrative duties such as maintaining daily reports, scheduling assistance, and participating in team meetings. Spa Concierges contribute significantly to promoting the spa’s offerings and maintaining the high standards Glen Ivy is known for. Employment at Glen Ivy offers an array of benefits including resort privileges, discounted services and retail, birthday gifts, paid sick time, holiday pay, and comprehensive medical coverage for eligible employees. This role represents an excellent opportunity for individuals passionate about hospitality, wellness, and providing exceptional guest experiences.

Job Requirements

High school diploma or equivalent
1 year hospitality or guest service experience
1 year retail experience preferred
First Aid and CPR certified
Knowledge of POS software preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Ability to handle cash transactions and maintain accurate records
Basic computer literacy including Microsoft Office applications
Ability to maintain a professional and friendly demeanor at all times

Job Qualifications

High school diploma required
Some college appreciated
1 year hospitality or guest service experience required
1 year retail experience preferred
Merchandising experience a plus
Inventory experience a plus
Resort or spa experience a plus
Experience with POS software a plus
Exceptional guest service skills
Motivation and sales development skills
Proficient in excel, word, outlook, and retail point of sales system
Excellent communication skills
Strong cash handling skills

Job Duties

Greet and welcome incoming guests
Confirm service preferences
Ensure intake forms are filled out to completion for each guest
Provide niceties to each guest
Maintain cleanliness of the treatment building lobby and restrooms
Maintain stock levels of retail and back bar in treatment building
Communicate with Spa Attendants on building needs
Communicate with spa services leadership on any pertinent information
End of day updates and recap to Spa Services leadership
Merchandise retail product in the treatment buildings
Assist guests with retail purchases
Assist guests with add-ons and tips
Communicate to staff schedule changes or other important guest related information
Participate in the quarterly department meetings
Provide a warm farewell to each guest as they exit the treatment building
Assist with the communication to and from the employees and leadership
Assist with post service sales
Process guest returns that occur in the massage or salon
Meet or exceed daily, weekly and monthly sales goals for Spa Concierge Team
Maintain knowledge of current trends in the skin care, nail care, resort, wellness industries
Attend required meetings: sales, safety, monthly department, and participate in others as needed
Assist in physical inventories and regular cycle counts
Ensure all products have a sensor
Take proper lunch and rest breaks
Adjust and maintain the schedules of service providers as directed by leadership
Optimize daily service scheduling as directed by leadership
Respond to guest concerns in a professional and compassionate manner
Perform room checks and document violations
Sell, discuss, and book all services, promotions, programs and products
Properly fill in and update each guest profile using the intake form
Properly handle all gratuities
Opening and closing duties as needed
Take ownership of assigned responsibilities and job duties
Use proper telephone and radio etiquette
Problem solve potential problems and create solutions to ensure each guest a quality experience
Maintain knowledge of current promotions, programs and activities
Attend, engage and contribute to all staff meetings as scheduled
Follow all company standards and expectations, procedures and safety requirements
Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties
Work positions across property as assigned or scheduled