Job Overview
Compensation
Hourly
Range $16.90 - $20.00
Benefits
employee discount
Gifts for milestone anniversaries
competitive pay
Training and development opportunities
employee recognition programs
flexible schedule
supportive work environment
Job Description
Cinepolis USA is a premier luxury cinema exhibitor that elevates the movie-going experience beyond the ordinary. Headquartered in Dallas, Texas, Cinepolis operates 26 luxury and premium theaters across multiple states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with continued plans for expansion. As a key part of Cinepolis International—the leading global movie theater exhibitor—Cinepolis USA combines innovation, outstanding film programming, and world-class hospitality to provide a memorable and enhanced entertainment atmosphere. Known for its unique theater concepts such as "Cinepolis Luxury Cinemas" and "Movie House & Eatery," the company focuses on delivering comfort, premium food and beverage service, and an immersive movie experience. This commitment to excellence distinguishes Cinepolis from traditional cinema chains by creating a setting where guests can enjoy films in a luxurious environment coupled with exceptional customer care.
Joining Cinepolis as a Team Member presents an opportunity to be part of a vibrant hospitality team dedicated to guest satisfaction and operational excellence. The position is located within our theater operations and reports directly to the General Manager. Team members are integral to the smooth running of daily activities and the overall guest experience. The role is designed for individuals passionate about guest service, hospitality, and working in a dynamic, fast-paced environment. Employees are expected to proactively greet and assist guests, provide knowledge of the menu including promotions and upsells, and ensure all food and beverage orders are handled professionally and efficiently using the Vista Point of Sale system. This service mindset extends to maintaining theater cleanliness and helping with crowd control, with a strong emphasis on delivering the signature "Nice and Amazing Service" Cinepolis is known for.
The position offers competitive base pay ranging from $16.90 to $20.00 per hour, reflecting the premium service standards and skilled responsibilities required. Beyond financial compensation, team members enjoy generous employee discounts on tickets, food, and non-alcoholic beverages, along with milestone gifts to recognize tenure and dedication. The role requires candidates to be at least 18 years of age and possess one or more years of full-service serving experience, along with valid ServSafe, Food Handler, and Alcohol certifications. Strong interpersonal and communication skills are critical, as is the ability to work well under pressure while maintaining a positive and professional demeanor.
Physical demands are considerable given the nature of the role, including walking, standing, bending, and occasionally lifting up to 50 pounds with assistance. The work environment is typical of cinema theaters with varying noise levels and requires flexibility in scheduling including evenings, weekends, and holidays. Cinepolis USA embraces diversity and inclusion in its workforce, committing to equal employment opportunities regardless of race, gender, age, or other legally protected characteristics. Joining Cinepolis means becoming part of a forward-thinking company that values its employees and offers a platform for career growth in the hospitality and entertainment industries.
Joining Cinepolis as a Team Member presents an opportunity to be part of a vibrant hospitality team dedicated to guest satisfaction and operational excellence. The position is located within our theater operations and reports directly to the General Manager. Team members are integral to the smooth running of daily activities and the overall guest experience. The role is designed for individuals passionate about guest service, hospitality, and working in a dynamic, fast-paced environment. Employees are expected to proactively greet and assist guests, provide knowledge of the menu including promotions and upsells, and ensure all food and beverage orders are handled professionally and efficiently using the Vista Point of Sale system. This service mindset extends to maintaining theater cleanliness and helping with crowd control, with a strong emphasis on delivering the signature "Nice and Amazing Service" Cinepolis is known for.
The position offers competitive base pay ranging from $16.90 to $20.00 per hour, reflecting the premium service standards and skilled responsibilities required. Beyond financial compensation, team members enjoy generous employee discounts on tickets, food, and non-alcoholic beverages, along with milestone gifts to recognize tenure and dedication. The role requires candidates to be at least 18 years of age and possess one or more years of full-service serving experience, along with valid ServSafe, Food Handler, and Alcohol certifications. Strong interpersonal and communication skills are critical, as is the ability to work well under pressure while maintaining a positive and professional demeanor.
Physical demands are considerable given the nature of the role, including walking, standing, bending, and occasionally lifting up to 50 pounds with assistance. The work environment is typical of cinema theaters with varying noise levels and requires flexibility in scheduling including evenings, weekends, and holidays. Cinepolis USA embraces diversity and inclusion in its workforce, committing to equal employment opportunities regardless of race, gender, age, or other legally protected characteristics. Joining Cinepolis means becoming part of a forward-thinking company that values its employees and offers a platform for career growth in the hospitality and entertainment industries.
Job Requirements
- Must be 18 years or older
- 1+ years of full-service serving experience
- ServSafe, Food Handler, and Alcohol certifications required
- Ability to work with Vista Point of Sale System and perform basic math
- Strong interpersonal skills for interacting with employees, guests, and management
- Strong analytical and problem-solving skills
- Is organized and able to prioritize in a fast-paced and constantly changing environment while maintaining a smile and positive attitude
- Great communication skills with the ability to handle difficult and stressful situations and issues positively
- Have integrity and can be counted on to the right thing
- Flexible working hours including holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of full-service serving experience
- ServSafe certification
- Food Handler certification
- Alcohol certification
- Ability to work with Vista Point of Sale System
- Strong interpersonal skills
- Strong analytical and problem-solving skills
- Organized and able to prioritize in a fast-paced and constantly changing environment
- Great communication skills
- Ability to handle difficult and stressful situations positively
- High level of integrity
- Flexible working hours including holidays and weekends
Job Duties
- Be proactive with greeting all guests in the theater before they request for service
- Answer Plex Call System on time to further assist guests
- Embody Nice and Amazing Service by following all In Seat Dining procedures
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of the menu and Cinepolis offerings
- Greet guests and say goodbye to guests whenever possible
- Demonstrate passion, commitment, and integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible
- Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal
- Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film
- Process all payments correctly and responsibly and return to guests at appropriate times to limit disruptions to the films
- Implement alcohol service and safety training, including not over-serving an intoxicated guest, and do not hesitate to ask for management intervention if necessary
- Process daily server paperwork accurately and timely
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Navigate guest complaints and assist with requests or direct them to proper resources if unable to assist
- Assist with crowd control and seating of guests as needed
- Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise
- Inform management of guest complaints and or maintenance requests
- Complete all opening, mid, and closing procedures including but not limited to side work
- Attend and participate in trainings and meetings
- Support daily operations by cleaning theaters in between movie sessions and at the end of the night
- Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned
Job Criteria
Experience
No experience required
Job Location
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