Seasonal Scooper - Santa Rosa $18.21 + avg. $8.66 tips!

Salt & Straw is a celebrated ice cream company renowned for its commitment to innovation, community, and delivering exceptional guest experiences through its distinctive and ever-evolving menu. From its humble beginnings, Salt & Straw has grown to become a beloved pillar within its community, where every flavor tells a unique story and each serving of ice cream represents more than just a treat – it embodies memories, joy, and moments worth cherishing. The company is dedicated to pioneering ice cream experiences that inspire connection, wonder, and delight, setting new standards for hospitality and customer engagement in the food service industry.

The role of a Scooper at Salt & Straw is essential to the company’s mission of creating happiness through moments of wonder. This position is centered around delivering unparalleled guest experiences by guiding customers through taste adventures and offering expert recommendations on a variety of classic and seasonal flavors. The Scooper’s duties encompass more than simple service; they are ambassadors of the brand’s story and philosophy, embodying kindness, attentiveness, and a passion for discovery. Scoopers create what are referred to as "OMG moments" by engaging guests with genuine enthusiasm and personalized interactions that deepen their appreciation for the unique qualities of the ice cream and the artisanal process behind it.

Working as a Scooper involves attentively greeting guests, maintaining a welcoming atmosphere, and providing detailed information about the origins and special ingredients used in the ice cream. They are trained to scoop perfect portions that meet company standards, ensure the cleanliness and organization of the shop environment, and handle transactions accurately. Additionally, Scoopers play a vital role in managing the front-of-house setup, preparing waffle cones, replenishing supplies, and packing third-party delivery orders efficiently to maintain quality and guest satisfaction.

Salt & Straw values employees who can thrive in a fast-paced, dynamic setting and work collaboratively with diverse teams while remaining positive under pressure. The company prioritizes legendary hospitality, treating every interaction as an opportunity to make a meaningful connection that resonates with guests. This role offers flexibility with scheduling and opportunities for growth within the company, making it ideal for individuals passionate about food service, hospitality, or seeking a fun, community-focused workplace.

As part of Salt & Straw’s seasonal team, this position requires adherence to food safety standards and the ability to engage with customers, share knowledge about products, and foster an inclusive and welcoming environment. Beyond delivering excellent service, Scoopers contribute to the overall brand experience by reflecting the company’s core values, including creating the unbelievable, showing up generously, acting with thoughtful curiosity, sharing human kindness, and making every moment count. These values underscore the company culture and encourage employees to bring their best selves to work every day.

In summary, the Scooper role at Salt & Straw is more than a customer service position—it is a chance to be part of a vibrant community and help craft unforgettable moments for guests through the joy of artisanal ice cream. With competitive benefits such as health, dental, and vision insurance options, mental health support, flexible scheduling, educational assistance, and a supportive work environment, Salt & Straw offers an enriching career opportunity for those who are enthusiastic about hospitality, innovation, and making a difference one scoop at a time.