Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Gifts for milestones
training programs
Equal employment opportunity
Positive work environment
opportunities for growth
team collaboration
Job Description
Cinépolis USA is a premier luxury cinema exhibitor dedicated to providing a unique and elevated movie-going experience. Headquartered in Dallas, Texas, the company operates 26 luxury and premium cinemas across various states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans for further expansion. Cinépolis USA is part of Cinépolis International, the largest and most popular movie theater exhibitor worldwide. This affiliation allows the company to combine global expertise with a commitment to innovation, hospitality, and film, creating a cinema experience that goes beyond conventional expectations.
The theaters operated by Cinépolis USA include the "Cinépolis Luxury Cinemas" and "Movie House & Eatery" concepts, both of which focus on delivering an exceptional environment where guests can enjoy their films with enhanced comfort and premium dining options. The company prides itself on its focus on customer service, offering a blend of high-quality cinema technology, luxurious seating, and gourmet food and beverage services. By fostering a culture that values its team members and emphasizes superior guest interaction, Cinépolis USA ensures that movie experiences are memorable and enjoyable every time.
The role of Runner at Cinépolis is critical to maintaining the seamless service that keeps guests returning. Runners are essential team members who deliver food and beverages directly to guests in a courteous and efficient manner, supporting the elevated in-seat dining experience. This job is an excellent opportunity for individuals passionate about hospitality and film, looking to be part of a dynamic team within a leading entertainment company. Runners contribute to the company's mission by ensuring that orders are accurate, delivered promptly, and that guests receive the attentive service that defines the Cinépolis brand.
The role does not require supervisory responsibilities but does report to the General Manager of the theater location, which means teamwork and communication skills are highly valued. The employment status for this position is non-exempt, allowing for compliance with relevant wage and hour laws. Cinépolis USA supports its employees with benefits such as generous discounts on tickets, food, and beverages, and acknowledges service milestones with gifts, fostering a positive workplace environment.
This position demands an enthusiastic, detail-oriented individual who can work in a fast-paced, ever-changing environment. Runners are expected to embody the company's values of commitment, integrity, and hospitality by ensuring every guest has all they need to enjoy their visit. Alongside delivering orders, Runners assist guests by suggesting menu items, responding to complaints or requests, and helping co-workers with various tasks ranging from ticket scanning to cleaning. Physical activity will be part of the job, with standing, walking, and lifting required, making this a physically engaging role.
Overall, the Runner position at Cinépolis USA presents a dynamic and rewarding opportunity for those interested in the hospitality industry with a focus on cinema entertainment. Joining Cinépolis means becoming a part of a global brand committed to quality, innovation, and exceptional guest service. The role offers a chance to grow within a thriving company that values its employees and seeks to deliver luxury cinema experiences that stand out in the competitive entertainment market.
The theaters operated by Cinépolis USA include the "Cinépolis Luxury Cinemas" and "Movie House & Eatery" concepts, both of which focus on delivering an exceptional environment where guests can enjoy their films with enhanced comfort and premium dining options. The company prides itself on its focus on customer service, offering a blend of high-quality cinema technology, luxurious seating, and gourmet food and beverage services. By fostering a culture that values its team members and emphasizes superior guest interaction, Cinépolis USA ensures that movie experiences are memorable and enjoyable every time.
The role of Runner at Cinépolis is critical to maintaining the seamless service that keeps guests returning. Runners are essential team members who deliver food and beverages directly to guests in a courteous and efficient manner, supporting the elevated in-seat dining experience. This job is an excellent opportunity for individuals passionate about hospitality and film, looking to be part of a dynamic team within a leading entertainment company. Runners contribute to the company's mission by ensuring that orders are accurate, delivered promptly, and that guests receive the attentive service that defines the Cinépolis brand.
The role does not require supervisory responsibilities but does report to the General Manager of the theater location, which means teamwork and communication skills are highly valued. The employment status for this position is non-exempt, allowing for compliance with relevant wage and hour laws. Cinépolis USA supports its employees with benefits such as generous discounts on tickets, food, and beverages, and acknowledges service milestones with gifts, fostering a positive workplace environment.
This position demands an enthusiastic, detail-oriented individual who can work in a fast-paced, ever-changing environment. Runners are expected to embody the company's values of commitment, integrity, and hospitality by ensuring every guest has all they need to enjoy their visit. Alongside delivering orders, Runners assist guests by suggesting menu items, responding to complaints or requests, and helping co-workers with various tasks ranging from ticket scanning to cleaning. Physical activity will be part of the job, with standing, walking, and lifting required, making this a physically engaging role.
Overall, the Runner position at Cinépolis USA presents a dynamic and rewarding opportunity for those interested in the hospitality industry with a focus on cinema entertainment. Joining Cinépolis means becoming a part of a global brand committed to quality, innovation, and exceptional guest service. The role offers a chance to grow within a thriving company that values its employees and seeks to deliver luxury cinema experiences that stand out in the competitive entertainment market.
Job Requirements
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling and alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling and alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays and weekends
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying nice and amazing service by following all in seat dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment, and integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items
- Clean auditoriums removing all dishes, trash, and providing managers with any found items
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Be cognizant of issues with movie projections-communicating with management when issues arise
- Complete all opening, mid and closing procedures including but not limited to other duties
- Acknowledge guest by Cinépolis standards
- Attend and participate in trainings and meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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