SEASONAL* Resort Service Associate ($12 - $15/hr) - Gaylord Texan Resort

Towne Park is a leading hospitality services company specializing in delivering exceptional guest experiences primarily through valet, cashier, and lot attendant services. With a strong commitment to making a positive impact, Towne Park focuses on creating smiles by offering compassionate and friendly assistance to millions of patients, visitors, and guests across various locations. The company prides itself on its dedication to customer service excellence, ensuring that every interaction – from parking vehicles safely to assisting guests with luggage and inquiries – leaves a lasting impression. Towne Park's work culture emphasizes teamwork, respect, and a shared mission to brighten the day of customers, clients, and fellow team members alike. The company provides competitive and fair compensation, reflecting job-related skills, experience, education, training, and work location. Employees can expect a dynamic work schedule with various shift options to accommodate business needs, including standard shift times and mid-shift times dependent on resort business volumes.

The Guest Service Associate role at Towne Park is an excellent opportunity for individuals who thrive in customer-facing hospitality positions with a strong focus on safety, efficiency, and guest satisfaction. This position involves parking and retrieving guest vehicles, assisting with bell services and luggage, providing accurate information about the facility and local area, handling guest inquiries, and managing the ticketing and revenue collection process. The role requires maintaining a professional and friendly demeanor and using guests' last names to personalize interactions. Attention to detail and adherence to established processes are essential for accurately documenting vehicle information and ensuring smooth operational flow. Physical demands include regular talking and hearing, extended periods of standing or sitting, and occasional heavy lifting up to 100 pounds, reflecting the active nature of the job. The majority of the work takes place outdoors, often exposing employees to variable weather conditions.

Towne Park values diversity and inclusion, providing reasonable accommodations for individuals with disabilities to perform essential job functions. The company supports professional growth and offers employees the opportunity to contribute to positive guest experiences daily. Seasonal and temporary roles may have different benefit eligibility. Employees may enroll in accident, critical illness, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan depending on their job classification, length of employment, and hours worked. This role is well suited for those seeking a rewarding career in hospitality where daily efforts result in meaningful guest interactions and the creation of memorable moments.