
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.13 - $18.40
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Flexible spending account
401(k) retirement plan
Employee assistance program
Tuition Assistance
maternity leave
Parental leave
Adoption assistance
employee discount
Job Description
Lowe's is one of the largest and most recognized home improvement retailers in the United States, providing customers with a comprehensive selection of products and services for home renovations, repairs, and maintenance. Established with a commitment to quality, customer satisfaction, and community engagement, Lowe's operates numerous stores nationwide, serving millions of customers annually. The company prides itself on fostering an inclusive work environment that values diversity and promotes career growth opportunities for its employees. Lowe's reputation is built on exceptional customer service, knowledgeable staff, and innovative solutions that help customers achieve their home improvement goals.
The role being offered is for a customer service associate at Lowe's, a dynamic position central to enhancing the shopping experience for customers. This employment opportunity is hourly with a competitive pay range of $17.13 to $18.40 per hour, depending on factors such as position, location, education, training, and experience. This position is ideal for candidates interested in retail with a focus on customer interaction, sales support, and store upkeep. The customer service associate will engage with customers to understand their needs, assist in product selection, demonstrate merchandise, and facilitate smooth checkout and rental processes.
This role requires a deep commitment to delivering SMART customer service by executing Lowe's customer service policies, procedures, and programs daily. Associates in this position actively seek out customers to provide personalized assistance, answer questions, and guide them through various projects with hands-on demonstrations when necessary. Communication skills are critical as associates must clearly explain product features, benefits, and warranty information, as well as manage contracts and invoices for tool rentals and repairs. The role also involves cross-functional training, which allows the associate to work in various store departments to provide comprehensive service and support.
Safety and security are priorities in this position. The associate will be trained to detect signs of theft or shoplifting and will maintain compliance with housekeeping and safety standards to ensure a secure and organized work environment. Operation of store equipment such as Zebra phones, copiers, CCTV systems, and paint mixers is also part of the role, illustrating the diverse skills and responsibilities involved.
Lowe's values its employees and offers an extensive range of benefits tailored to support different lifestyles. Eligible associates enjoy health, dental, and vision insurance; life and disability coverage; paid time off including vacation and holidays; and various savings plans such as flexible spending accounts and a 401(k) retirement plan with company match. Additional benefits include employee assistance programs that provide work-life services and counseling, education support including tuition assistance, parental leave, adoption assistance, and discounts at Lowe's stores. These benefits underscore Lowe's commitment to creating a supportive workplace where employees can grow professionally and personally.
In conclusion, working as a customer service associate at Lowe's presents an excellent opportunity for individuals looking to be part of a well-established company that champions customer satisfaction, safety, and employee development. The role is well-suited for those who are passionate about retail, enjoy interacting with customers, and are eager to contribute to a team-focused environment. With robust training programs and comprehensive benefits, Lowe's supports its associates in building rewarding careers while making a positive impact on customers' home improvement journeys.
The role being offered is for a customer service associate at Lowe's, a dynamic position central to enhancing the shopping experience for customers. This employment opportunity is hourly with a competitive pay range of $17.13 to $18.40 per hour, depending on factors such as position, location, education, training, and experience. This position is ideal for candidates interested in retail with a focus on customer interaction, sales support, and store upkeep. The customer service associate will engage with customers to understand their needs, assist in product selection, demonstrate merchandise, and facilitate smooth checkout and rental processes.
This role requires a deep commitment to delivering SMART customer service by executing Lowe's customer service policies, procedures, and programs daily. Associates in this position actively seek out customers to provide personalized assistance, answer questions, and guide them through various projects with hands-on demonstrations when necessary. Communication skills are critical as associates must clearly explain product features, benefits, and warranty information, as well as manage contracts and invoices for tool rentals and repairs. The role also involves cross-functional training, which allows the associate to work in various store departments to provide comprehensive service and support.
Safety and security are priorities in this position. The associate will be trained to detect signs of theft or shoplifting and will maintain compliance with housekeeping and safety standards to ensure a secure and organized work environment. Operation of store equipment such as Zebra phones, copiers, CCTV systems, and paint mixers is also part of the role, illustrating the diverse skills and responsibilities involved.
Lowe's values its employees and offers an extensive range of benefits tailored to support different lifestyles. Eligible associates enjoy health, dental, and vision insurance; life and disability coverage; paid time off including vacation and holidays; and various savings plans such as flexible spending accounts and a 401(k) retirement plan with company match. Additional benefits include employee assistance programs that provide work-life services and counseling, education support including tuition assistance, parental leave, adoption assistance, and discounts at Lowe's stores. These benefits underscore Lowe's commitment to creating a supportive workplace where employees can grow professionally and personally.
In conclusion, working as a customer service associate at Lowe's presents an excellent opportunity for individuals looking to be part of a well-established company that champions customer satisfaction, safety, and employee development. The role is well-suited for those who are passionate about retail, enjoy interacting with customers, and are eager to contribute to a team-focused environment. With robust training programs and comprehensive benefits, Lowe's supports its associates in building rewarding careers while making a positive impact on customers' home improvement journeys.
Job Requirements
- Less than 1 year experience using a computer including inputting accessing modifying or outputting information
- less than 1 year experience using common retail technology such as smartphones and tablets
- less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs explaining warranties product features and benefits assisting customers in locating products building customer relationships identifying and resolving customer issues zone recovery and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer including inputting accessing modifying or outputting information
- less than 1 year experience using common retail technology such as smartphones and tablets
- less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs explaining warranties product features and benefits assisting customers in locating products building customer relationships identifying and resolving customer issues zone recovery and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provide SMART customer service at all times through daily execution of Lowe's customer service policies procedures and programs
- seek out customers to understand their needs and assist in locating demonstrating selecting carrying and or loading merchandise
- listen to and respond knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrate sincere appreciation to customers
- communicate information to customers regarding all stock special order merchandise feature benefits application and warranty information related to Lowe's programs
- write customer contracts and invoices for equipment rental and tool repairs
- cross-functionally train in other areas of the store to help deliver the best customer service
- detect common signs of shoplifting theft and other security risks and promptly communicate them to management and or Asset Protection
- ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
- maintain a safe and secure work environment by conducting daily safety reviews noting hazards keeping aisles clear and securing doors and gates
- adhere to all safety requirements relevant to regular job duties including top stock safety reinstalling safety cables use of aisle blockers tether line on power equipment spotters and safety devices
- operate store equipment depending on department needs such as Zebra phone telephone paging system copiers fax machines computers CCTV surveillance system key cutter panel saw paint mixer flooring cutters compacter baler tool rentals
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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