Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Pyramid Global Hospitality is a renowned leader in the hospitality industry, known for placing its people at the core of its business philosophy. With a clear commitment to fostering a supportive and inclusive culture, Pyramid Global Hospitality emphasizes diversity, personal growth, professional development, and overall wellbeing for its employees. Operating across more than 230 properties worldwide, the company is dedicated to building strong, meaningful relationships with its team members, creating an environment where talent is nurtured and success is celebrated.

At Pyramid Global Hospitality, employees enjoy a comprehensive range of benefits designed to support their health, financial security, and work-life balance. These include health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and special employee rates for hotel stays. Additionally, the company prioritizes continuous training and development, offering its staff ample opportunities to enhance their skills and advance in their careers.

Joining Pyramid Global Hospitality means being part of a People First culture where each individual’s contributions are valued and where there is a strong focus on customer satisfaction and quality service. This environment not only supports newcomers to the hospitality sector but also embraces experienced professionals, providing them with the tools and opportunities to excel and grow within a dynamic and rewarding global network.

Located in the vibrant downtown area of Cincinnati at The Banks, AC Hotel Cincinnati is one of Pyramid Global Hospitality’s distinguished properties. Situated adjacent to iconic landmarks such as the Great American Ballpark and Smale Park, this hotel has built a sterling reputation for service excellence thanks to its talented and dedicated team. The hotel is committed to maintaining this high standard by recruiting only the best and most motivated hospitality professionals.

The role in focus is a Restaurant Server position at AC Hotel Cincinnati at The Banks. This customer-facing role is vital in ensuring that guests have memorable dining experiences. The server is responsible for maintaining clean and welcoming tables, presenting menus, and expertly serving food and beverages. This position requires a proactive professional who can think on their feet, maintain a positive attitude, and engage effectively with guests.

As a Restaurant Server, you will facilitate guests’ culinary journeys by confidently describing menu items and making informed recommendations. Attention to detail is crucial, particularly when taking accurate orders and accommodating special requests. Collaboration is key in this role, as you’ll work closely with fellow servers, kitchen staff, and bartenders to ensure seamless service. You will also be tasked with resolving any guest concerns promptly, ensuring satisfaction and fostering repeat business.

Ideal candidates will bring 2 to 4 years of food service experience along with a strong knowledge of wine, beer, cocktails, and spirits. Excellent communication skills and the ability to thrive in a fast-paced, high-pressure environment are essential. This position offers an excellent opportunity for motivated individuals passionate about hospitality to develop their careers at a premier property within a global hospitality enterprise.

Working with Pyramid Global Hospitality provides you the chance to be part of a visionary company that values diversity and inclusivity, offers competitive compensation, and supports employee wellness and career advancement. This role at AC Hotel Cincinnati is a gateway to growing within a world-class organization dedicated to creating exceptional guest experiences and a rewarding workplace culture.

Job Requirements

  • High school diploma or equivalent
  • 2-4 years of relevant food service experience
  • Strong knowledge of wine, beer, cocktails, and spirits
  • Excellent communication and interpersonal skills
  • Ability to work under pressure in fast-paced environments
  • Positive and engaging attitude
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • 2-4 years of food service experience
  • Knowledge of wine, beer, cocktails, and spirits
  • Excellent communication skills
  • Ability to work under pressure in a fast-paced environment
  • Engaging and welcoming personality
  • Passion for creating exceptional guest experiences
  • Ability to descriptively sell menu items

Job Duties

  • Prepare the restaurant pre-shift for the service ahead
  • Greet guests as they arrive or move about the restaurant
  • Guide guests on their culinary journey through descriptive selling of the menu
  • Be accurate in your order taking, confirming all special requests
  • Be the master of the menu, understanding the details to enhance the conversation
  • Work collaboratively with other restaurant servers and kitchen/bar staff
  • Assist guests who have concerns to guide them to a resolution that leaves them happy
  • Finalize the experience through timely and accurate bill presentation

Job Criteria

Experience

Mid Level (3-7 years)


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