Seasonal Pool Server

SVR Management II LLC operates Silverado Resort, a prestigious hospitality establishment known for delivering exceptional guest experiences in a luxury resort setting. Silverado Resort is a distinguished destination that offers a wide array of amenities including golf courses, spa services, fine dining, and poolside leisure. Committed to excellence, the resort fosters a vibrant and welcoming atmosphere that attracts guests from around the world who seek relaxation and top-tier service. The resort emphasizes a strong team culture, promoting employee engagement through various programs such as a team member referral initiative and comprehensive training sessions designed to uphold the highest standards of customer service. The environment at Silverado Resort is dynamic and fast-paced, providing employees with opportunities for professional growth and a rewarding work experience. Employment at Silverado Resort is structured to offer both full-time and part-time positions, with competitive compensation that includes a minimum wage base of $16.90 per hour plus tips, reflecting the resort's acknowledgment of the importance of frontline staff in guest satisfaction and operational success.

The Pool Server role at Silverado Resort is central to maintaining the high standards of guest service by providing attentive, courteous, and efficient service to pool guests. This position involves not only serving food and beverages but also delivering an exceptional customer experience aligned with the resort’s culture and service philosophy, encapsulated in their '4 Keys to creating guests for life.' Pool Servers are expected to be well-versed in the pool food and beverage menu, enabling them to offer knowledgeable recommendations and apply suggestive selling techniques to enhance guest enjoyment and drive sales. The role requires a high level of personal presentation, including adherence to a uniform and grooming standards, and a commitment to safety and resort policies. Responsibilities also include preparatory tasks, maintaining a clean and organized poolside station, handling payments accurately following money-handling procedures, and resolving guest concerns promptly. The position demands physical stamina to stand for extended periods, work in outdoor settings, and occasionally exert significant force. Candidates must comply with California regulations, holding necessary certifications such as the Responsible Beverage Service and Food Handlers Certificate. The Pool Server position is a vital part of the resort’s guest service team, offering a unique opportunity to engage with diverse guests in a vibrant outdoor environment while contributing to the overall guest satisfaction and prestige of Silverado Resort.