Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $9.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
retirement plans
Career development opportunities

Job Description

Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hospitality destination and one of the flagship properties within the Marriott International portfolio. Known for its exceptional service and expansive facilities, this resort offers guests an immersive experience combining Southern charm, contemporary luxury, and outstanding amenities. As part of the Gaylord Hotels chain, the resort specializes in hosting large conventions, meetings, and unique events, making it a vibrant hub for both business and leisure travelers. With an emphasis on delivering high-quality guest experiences, Gaylord Opryland Resort is committed to fostering a welcoming environment for both its guests and team members alike.

The Guest Service Expert role at Gaylord Opryland Resort is essential in crafting memorable dining experiences that go beyond simply serving food and beverages. This position operates in the Food and Beverage & Culinary category, emphasizing attentive guest interaction, service excellence, and teamwork. As a full-time, non-management role located on-site, the Guest Service Expert works closely with kitchen staff and guests to ensure seamless communication and efficiency from order placement to meal completion. Although the hourly pay rate is $9.00 with eligibility for tips, the true value of this role lies in its contribution to creating an immersive dining atmosphere where guests feel welcomed and valued. Responsibilities include setting tables, communicating effectively with kitchen teams, managing guest orders, and maintaining cleanliness in work areas. A physical, fast-paced role, it requires standing or walking for long periods and the ability to lift and carry items safely. The position is critical in upholding company policies, maintaining safety standards, and ensuring every interaction with guests reflects professionalism and quality.

Working at Gaylord Opryland Resort means joining a company dedicated to equal opportunity and diversity. The resort welcomes individuals from all backgrounds and encourages a culture where employees' unique talents and experiences are included and appreciated. For those seeking a dynamic work environment with the opportunity to develop professional skills in hospitality and customer service, the Guest Service Expert role represents an entry point into a rewarding hospitality career. Employees have the chance to be part of a global team under Marriott International, benefiting from comprehensive training, career advancement opportunities, and a culture that values creative, entrepreneurial, and big-hearted service. The role is perfect for someone who enjoys engaging with people, thrives in a lively atmosphere, and wants to contribute to a team focused on delivering impeccable guest experiences consistently.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • ability to stand, sit, or walk for extended periods
  • ability to lift and carry up to 25 pounds independently and 50 pounds with assistance
  • ability to work flexible hours
  • no supervisory experience required

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • strong communication skills
  • ability to work in a fast-paced environment
  • customer service orientation
  • ability to follow company policies and procedures

Job Duties

  • set tables for guests
  • communicate effectively with kitchen staff
  • interact and serve guests to ensure satisfaction
  • clean work areas and supplies
  • manage guest orders accurately
  • uphold safety and quality standards
  • maintain professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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