Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $31.17
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
diversity and inclusion programs

Job Description

JW Marriott, part of Marriott International's luxury portfolio, is a renowned hospitality brand with more than 100 beautiful hotels located in prominent cities and prime resort destinations around the world. Known for providing unparalleled guest experiences, JW Marriott prides itself on a culture that places employees first, recognizing that happy employees lead to happy guests. JW Marriott employees are confident, innovative, genuine, and intuitive professionals who uphold the legacy of the brand and its founder, J. Willard Marriott. Working at JW Marriott offers a unique career experience filled with community, camaraderie, and diversity within a team. The brand is committed to providing comprehensive opportunities for training, development, and recognition while fostering an environment where employees can pursue their passion in a luxury setting focused on holistic well-being. JW Marriott emphasizes exceptional guest care starting from how it takes care of its own employees, a philosophy known as The JW Treatment™.

This full-time, non-management Housekeeping & Laundry position located at 50 Broadway, Cambridge, Massachusetts, invites candidates to be part of a team responsible for creating memorable guest experiences through cleanliness and attention to detail. The role of a Guest Environment Expert extends beyond cleaning rooms and making beds; it encompasses maintaining the pristine appearance of the entire hotel environment, managing guest requests, restocking cleaning carts, and attending to common areas and other responsibilities that contribute to the overall guest satisfaction. The position requires a proactive and empowered team member who is always active, ready to handle multiple cleaning tasks and ensure the hotel spaces reflect excellence and hospitality standards. Safety at work, adherence to company policies, maintaining quality standards, and demonstrating professional appearance and communication are cornerstone expectations for successful candidates. The job involves physical activities such as standing, sitting, walking for long periods, and occasionally moving objects weighing up to 50 pounds without assistance. Marriott International is committed to equal opportunity employment and fosters a diverse workplace that respects and celebrates differences in backgrounds and experiences. Joining JW Marriott means engaging with a global network of hospitality professionals who are dedicated to delivering outstanding service and innovating while preserving the warmth of familiar comforts. With a competitive pay rate of $31.17 per hour, this role offers a rewarding career path within an internationally recognized luxury hotel brand.

Job Requirements

  • high school diploma or equivalent
  • ability to stand and walk for long periods
  • capability to lift, carry, push, and move objects up to 50 pounds
  • availability to work full time
  • compliance with safety standards
  • fluency in English
  • ability to work in a non-management position
  • willingness to follow company guidelines
  • commitment to guest satisfaction

Job Qualifications

  • high school diploma or equivalent
  • prior housekeeping or cleaning experience preferred
  • ability to work in a fast-paced environment
  • strong attention to detail
  • excellent communication skills
  • ability to follow company policies and procedures
  • physical capability to perform required tasks
  • customer service orientation

Job Duties

  • clean guest rooms and public areas effectively
  • respond promptly to guest requests and needs
  • restock and organize cleaning supplies and carts
  • maintain cleanliness and appearance standards of the hotel
  • adhere to safety and hygiene protocols
  • assist with laundry duties as needed
  • perform other reasonable tasks to ensure guest satisfaction

Job Criteria

Experience

No experience required


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