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Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Hess Persson Estates is a distinguished winery renowned for its commitment to producing exceptional wines and providing memorable guest experiences. Situated in a picturesque location, this winery combines the art of winemaking with a warm, welcoming atmosphere that invites guests to explore and enjoy the unique flavors and stories behind each bottle. The company values hospitality, quality, and personalized service, making it a beloved destination for wine enthusiasts and visitors eager to immerse themselves in an authentic wine country experience.
The Seasonal Hospitality Concierge role at Hess Persson Estates is a vital position within the company's front-line team, designed fo... Show More
The Seasonal Hospitality Concierge role at Hess Persson Estates is a vital position within the company's front-line team, designed fo... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience in hospitality or a guest-facing role
- excellent verbal and written communication skills
- strong organizational and time management abilities
- ability to stand for extended periods and perform physical tasks such as lifting up to 40 lbs
- proficiency in reservation and POS software systems
- friendly and professional demeanor with a customer-service focus
Job Qualifications
- A passion for people and hospitality
- 2+ years in a guest-focused role (hospitality or wine industry experience preferred)
- confident and professional communication skills
- friendly and outgoing personality
- highly organized with strong time management skills
- ability to multitask while staying calm and guest focused
- familiarity with Microsoft Office
- experience with Tock, Commerce7, and Red Chirp is a bonus
Job Duties
- Manage hospitality inquiries via phone and email from existing patrons, guests, and referral sources
- share knowledge and passion for wine by promoting tasting and touring experiences
- proficiently use Tock reservation software to book visits
- customize confirmations with helpful details and personal touches
- create seamless, high-touch guest experiences
- recommend upgrades and special touches to elevate visits
- help manage the reservations calendar accurately
- support the Wine Club database and member services
- assist with shipping logistics and merchandise orders
- support Visitor Center hosts by welcoming guests and providing tours
- assist guests with wine and merchandise purchases using Commerce7 POS
- help with event set-up, pouring, and guest support
- represent Hess Persson Estates at off-site wine community events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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