Seasonal Hospitality Concierge

Vacaville, CA, USA|

Job Overview

Employment Type

Temporary

Compensation

Hourly

Range $19.00 - $21.00

Benefits

Health Insurance

Paid Time Off

employee discount

Professional development opportunities

Employee assistance program

Job Description

Hess Persson Estates is a renowned winery dedicated to producing exceptional wines and delivering memorable experiences to wine enthusiasts and guests from around the world. As a respected name in the wine industry, Hess Persson Estates is committed to excellence, quality, and hospitality, creating a welcoming environment that reflects the essence of the region's wine culture. The company prides itself on its passionate team, innovative spirit, and dedication to sustainability and craftsmanship in every bottle produced.

The role of Seasonal Hospitality Concierge at Hess Persson Estates offers a unique opportunity for individuals who are enthusiastic about hospitality and passionate a... Show More

Job Requirements

high school diploma or equivalent
2+ years experience in customer service or hospitality
excellent verbal and written communication skills
ability to work flexible hours including weekends and occasional evenings
physical ability to stand for extended periods and lift up to 40 lbs
proficiency with reservation and POS software preferred
strong organizational skills and attention to detail
friendly and professional demeanor

Job Qualifications

a passion for people and a natural talent for hospitality
2+ years in a guest-focused role (hospitality/wine industry experience a big plus)
confident and professional communication over the phone and by email
friendly, outgoing personality with a "yes, and..." attitude
super organized with great time management and a detail-loving mindset
ability to juggle multiple priorities while staying calm and guest focused
familiar with Microsoft Office
experience with Tock, Commerce7 and Red Chirp is a bonus

Job Duties

manage hospitality inquiries via phone and email from existing patrons, guests, and referral sources acting as a gracious and poised gatekeeper to accommodate guests' needs
share your knowledge and passion for wine by promoting our one-of-a-kind tasting and touring experiences
proficient in Tock reservation software to book unforgettable visits
customize confirmations with helpful details and personal touches
create seamless, high-touch experiences from the very first interaction
recommend upgrades and special touches to elevate each guest's visit
help manage the reservations calendar with laser-sharp accuracy
know the ins and outs of shipping and club member perks and make every member feel like family
jump in once a month as a Visitor Center host to keep your finger on the pulse of our guest experiences
help keep our Wine Club database sparkling clean and up-to-date
support members with credit card updates, address changes, and correspondence
assist with shipping logistics, merchandise orders, and resolving wine delivery issues
support the Visitor Center hosts in welcoming their guests by pouring their first splash of wine and taking them on a short informational tour
be available to assist guests in purchasing wine and merchandise using the Commerce7 POS
occasionally assist with set-up, pouring, and guest support at special events
represent Hess Persson Estates at exciting off-site activations in the local and regional wine community

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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