SEASONAL GUEST EXPERIENCE HOST- RETAIL/FOOD & BEVERAGE

Madame Tussauds New York, a part of Merlin Entertainments, is one of the world’s leading location-based family entertainment companies. With a rich heritage in creating memorable, immersive brand experiences, Merlin Entertainments operates a global portfolio of iconic attractions that welcome millions of visitors annually. Madame Tussauds New York offers guests a unique opportunity to step into the spotlight and experience the glamour and excitement of the red carpet amidst lifelike wax figures of celebrities. The attraction combines interactive exhibits, themed retail stores, and vibrant food and beverage options, making it a magnet for tourists and locals alike.

Working at Madame Tussauds New York means joining a dynamic and fun-loving team dedicated to delivering outstanding guest experiences. The Guest Experience - Retail and Food and Beverage Host role is crucial to bringing the magic of the attraction to life. This position involves engaging with guests as they arrive, assisting with ticketing and admissions, serving food and beverages, and ensuring the venue is clean, welcoming, and safe. The role demands a high level of energy, excellent communication skills, and a passion for customer service. Team members act as the ultimate red-carpet hosts, delivering warm welcomes, managing crowd flow, supporting operational needs, and encouraging guests to explore retail offerings and upgrades.

This full-time or part-time position offers a competitive hourly wage of 17.50 USD and flexible scheduling that includes days, nights, weekends, holidays, and special events. Working at Madame Tussauds New York means becoming part of the wider Merlin Entertainments family, which prioritizes career development and inclusion, ensuring a supportive, diverse, and engaging workplace where everyone matters. Whether you are serving snacks, answering guest inquiries, or helping maintain a photo-ready environment, your role contributes to creating unforgettable moments for visitors of all ages.

Joining Team Merlin comes with numerous perks including a 30% retail discount, the Merlin Magic Pass for free access to Merlin’s worldwide attractions, a competitive 401K plan, and access to exclusive discounts via Merlin’s Marketplace website. The company’s commitment to safety, health standards, and inclusivity means that every team member can thrive and perform their best. If you are enthusiastic, outgoing, and eager to be part of a global entertainment leader, the Guest Experience - Retail and Food and Beverage Host role at Madame Tussauds New York offers an exciting opportunity to shine in a fun, fast-paced environment.