SEASONAL GUEST EXPERIENCE HOST- FOOD AND BEVERAGE (ENDS 10/4/2026)

Merlin Entertainments is a global leader in location-based, family entertainment, known for delivering unforgettable immersive experiences to millions of guests each year. As one of the world’s largest attraction operators, Merlin Entertainments manages a wide portfolio of iconic brands and attractions worldwide, including Madame Tussauds, LEGOLAND, and SEA LIFE centers. The company is dedicated to creating magical memories for visitors by combining innovative entertainment, exceptional guest service, and exciting, interactive environments. With over 67 million visitors annually, Merlin is committed to fostering an inclusive and diverse workplace where every employee can thrive and feel valued regardless of age, race, gender, disability, or sexual orientation. They emphasize a culture of continuous learning, flexibility, and inclusion, making them a distinguished employer in the entertainment industry.

Madame Tussauds New York is part of the Merlin Entertainments family and offers an extraordinary experience filled with glitz, glamor, and iconic celebrity wax figures. Known as one of the most popular attractions in New York City, Madame Tussauds blends art, technology, and storytelling to provide guests with unforgettable moments. The attraction focuses on engaging visitors through interactive exhibits and personalized guest interactions, aiming to deliver a fun and memorable visit every time.

This seasonal part-time role as a Guest Experience Host in the Food & Beverage team at Madame Tussauds New York provides an excellent opportunity for energetic, outgoing individuals who thrive in dynamic customer service environments. Candidates must be at least 18 years old and will be responsible for serving guests with enthusiasm, preparing and presenting food and beverage items upholding company standards, and maintaining a clean and organized service area. The position spans a seasonal period through October 4, 2026, offering a lively workplace atmosphere where employees contribute to the overall guest experience by providing excellent service and ensuring satisfaction. This role offers a competitive pay rate of $17.50 per hour and involves working varied shifts including nights, weekends, holidays, and special events. As a member of the team, employees get to support daily operational tasks, use point-of-sale systems efficiently, and assist with guest inquiries to enrich their visit.

The role requires individuals who are self-motivated, team-oriented, and capable of problem-solving while maintaining a fun and friendly demeanor. Excellent communication skills are essential, as is the ability to work amidst loud noises and in confined spaces typical of high-traffic entertainment venues. Flexibility and reliability are key, as the scheduling demands require adapting to different shifts and busy periods. Besides a fun and spirited environment, employees benefit from a range of perks including flexible working hours, a 30% discount at retail stores, access to the Merlin Magic Pass with free admission to Merlin attractions globally, and competitive 401K options. Moreover, Merlin focuses on career development opportunities within its global network, encouraging professional growth and rewarding dedication.

This role presents a fantastic opportunity for individuals passionate about hospitality and entertainment to join a world-renowned organization that values diversity, inclusivity, and delivering exceptional guest experiences. By joining Team Merlin at Madame Tussauds New York, employees become part of a vibrant community dedicated to making every guest feel special—whether they’re mingling with their favorite celebrity figures or indulging in tasty snacks between photo ops. If you have a lively personality, a commitment to excellent service, and enjoy working in a dynamic and energetic setting, this position could be your perfect match.