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Job Overview
Employment Type
Temporary
Compensation
Hourly
Exact $31.35
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
flexible schedule
Employee Discounts
Training and Development
Positive work environment
Job Description
Hyatt is a globally renowned hospitality company that operates luxury hotels, resorts, and vacation properties worldwide. Known for its commitment to exceptional guest service and upscale accommodations, Hyatt has built a reputation for providing memorable experiences in a welcoming and comfortable environment. The company values innovation, inclusivity, and the professional growth of its team members, positioning itself as a leader in the hospitality industry. Hyatt’s strong brand presence and extensive global footprint make it an ideal workplace for individuals passionate about hospitality and guest relations. This establishment offers a dynamic, collaborative, and guest-focused environment where quality service and attention to... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year prior experience in a hotel front desk, customer service, or related field
- Strong verbal and written communication skills
- Proficient in computer systems and hotel management software
- Ability to multitask and work under pressure
- Adaptable to a fast-paced environment
- Open availability including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- At least 1 year prior experience in a hotel front desk, customer service, or related field
- Strong verbal and written communication skills with a friendly and professional demeanor
- Proficiency in using computer systems and hotel management software
- Ability to multitask, work under pressure, and adapt to a fast-paced environment
- Open availability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet guests warmly upon arrival and provide a seamless check-in/check-out process
- Verify guest identification and reservation details accurately
- Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed
- Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions
- Process forms of payment and accurately handle cash and billing transactions
- Maintain accurate guest records and prepare daily reports as required
- Provide guest services, including answering questions about the property and local area
- Address and resolve guest complaints or issues promptly by coordinating with other departments
- Upsell additional hotel services and amenities to enhance the guest experience
- Ensure the front desk area remains organized and presentable at all times
- Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment
- Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction
- Assist in other front office tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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