SEASONAL FRONT OFFICE AGENT

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Hourly

Exact $31.35

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

flexible schedule

Employee Discounts

Training and Development

Positive work environment

Job Description

Hyatt is a globally renowned hospitality company that operates luxury hotels, resorts, and vacation properties worldwide. Known for its commitment to exceptional guest service and upscale accommodations, Hyatt has built a reputation for providing memorable experiences in a welcoming and comfortable environment. The company values innovation, inclusivity, and the professional growth of its team members, positioning itself as a leader in the hospitality industry. Hyatt’s strong brand presence and extensive global footprint make it an ideal workplace for individuals passionate about hospitality and guest relations. This establishment offers a dynamic, collaborative, and guest-focused environment where quality service and attention to detail are paramount to every interaction.

The Front Desk Agent at Hyatt is an essential representative who serves as the initial point of contact for guests, playing a critical role in shaping their overall experience. This seasonal position, with an expected end assignment date of September 1, 2026, offers a competitive pay rate of $31.35 per hour. The role requires handling guest check-ins and check-outs efficiently while maintaining Hyatt's high service standards. Beyond administrative tasks, the Front Desk Agent is responsible for delivering personalized customer service that anticipates guest needs and resolves any issues promptly. The position demands a warm, friendly, and professional demeanor to create a welcoming atmosphere from the moment guests arrive. The Front Desk Agent also manages incoming reservations, updates guest profiles accurately, and ensures smooth transactions related to payments and billing. They function as a knowledgeable resource for guests regarding hotel amenities, local attractions, promotions, and services, enhancing the guest experience through upselling opportunities. Additionally, the Front Desk Agent collaborates closely with other departments like housekeeping and maintenance to address guest concerns and ensure satisfaction. This role requires multitasking capabilities, adaptability to a fast-paced environment, and excellent communication skills. The candidate must also comply with Hyatt’s operational policies, standards, and safety procedures to maintain a secure and efficient work environment. Overall, this position offers an excellent opportunity for individuals seeking to develop their hospitality career in a supportive and prestigious setting while contributing directly to guest satisfaction and hotel success.

Job Requirements

High school diploma or equivalent
At least 1 year prior experience in a hotel front desk, customer service, or related field
Strong verbal and written communication skills
Proficient in computer systems and hotel management software
Ability to multitask and work under pressure
Adaptable to a fast-paced environment
Open availability including evenings, weekends, and holidays

Job Qualifications

High school diploma or equivalent
At least 1 year prior experience in a hotel front desk, customer service, or related field
Strong verbal and written communication skills with a friendly and professional demeanor
Proficiency in using computer systems and hotel management software
Ability to multitask, work under pressure, and adapt to a fast-paced environment
Open availability to work flexible hours including evenings, weekends, and holidays

Job Duties

Greet guests warmly upon arrival and provide a seamless check-in/check-out process
Verify guest identification and reservation details accurately
Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed
Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions
Process forms of payment and accurately handle cash and billing transactions
Maintain accurate guest records and prepare daily reports as required
Provide guest services, including answering questions about the property and local area
Address and resolve guest complaints or issues promptly by coordinating with other departments
Upsell additional hotel services and amenities to enhance the guest experience
Ensure the front desk area remains organized and presentable at all times
Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment
Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction
Assist in other front office tasks as needed