Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $18.00 - $25.35
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Work Schedule

Flexible
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Benefits

Training pay
Paid Time Off
tip eligibility
Employee Discounts
Career development opportunities
supportive work environment
Equal opportunity employer

Job Description

Marriott International is a leading global hospitality company renowned for its dedication to providing exceptional guest experiences and fostering a welcoming environment for its associates. With a diverse portfolio of brands and properties around the world, Marriott has built a reputation for innovating hospitality while maintaining a strong commitment to quality and service. Among its distinguished brands is JW Marriott, part of Marriott International's luxury portfolio, featuring over 100 iconic hotels in gateway cities and exceptional resort destinations. JW Marriott embodies a culture that puts associates first, recognizing that happy employees directly contribute to guest satisfaction through genuine, intuitive, and confident service. Known for its community spirit, comprehensive training opportunities, and a focus on holistic well-being, JW Marriott offers a unique workplace environment where employees can thrive, grow, and pursue their passions in the luxury hospitality sector.

This particular role is for a Guest Service Support Expert based at the JW Marriott located at 900 Newport Center Drive, Newport Beach, California. This position is part-time and classified as non-management within the Food and Beverage and Culinary job category. The pay range is set at $18.00 per hour, with additional training and paid time off at a rate of $25.35 per hour. This role is tip-eligible, providing an opportunity to enhance earnings through outstanding guest service.

The Guest Service Support Expert plays a crucial role in ensuring the smooth operation of the food and beverage services within the hotel. Its scope goes beyond merely serving food; it is about contributing to a memorable and distinctive guest experience. The responsibilities include setting tables, assisting in the kitchen area, cleaning workspaces, and replenishing supplies to maintain seamless service flow. The role demands a high level of physical activity, including standing, walking, and moving around various surfaces, as well as performing manual tasks like lifting, pushing, and pulling objects weighing up to 50 pounds with assistance.

Success in this role hinges on adherence to safety protocols, company policies, and quality standards, alongside maintaining a professional appearance and communication style. Preferred candidates will have open availability including weekends, and prior experience in food and beverage or specific roles such as Food Runner is advantageous but not mandatory. The position requires a high school diploma or equivalent and does not necessitate previous supervisory experience or certifications.

Working at Marriott means being part of an equal opportunity employer that embraces the unique backgrounds and experiences of its associates while fostering a culture of inclusion and respect. Marriott’s commitment to non-discrimination and compliance with legal standards enhances its reputation as an employer of choice in the hospitality industry.

Joining JW Marriott at Newport Beach means becoming part of a team that lives by the brand’s legacy of exceptional hospitality and continuous innovation. It offers the chance to develop professionally while contributing to an esteemed company dedicated to making every guest feel welcomed and valued. The role provides not only competitive pay and benefits but also the enriching experience of being part of one of the world’s most respected luxury hotel brands. If you are passionate about hospitality and eager to be part of a dynamic, supportive environment, this opportunity at JW Marriott may be an ideal fit for you.

Job Requirements

  • high school diploma or GED equivalent
  • open availability including weekends
  • food runner experience preferred
  • ability to stand, sit, or walk for extended periods
  • ability to lift and move objects up to 50 pounds with assistance
  • compliance with safety and company policies
  • professional appearance and communication

Job Qualifications

  • high school diploma or GED equivalent
  • preferred food and beverage experience
  • no supervisory experience required
  • no certifications required

Job Duties

  • set tables
  • assist kitchen staff
  • clean work areas
  • replenish supplies
  • maintain safety and quality standards
  • ensure professional appearance and communication
  • perform physical tasks required by the role

Job Criteria

Experience

No experience required


Job Location

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