Seasonal Concierge

Trinchero Family Estates is a renowned winery enterprise known for producing high-quality wines and offering exceptional visitor experiences in the heart of Napa Valley, California. Among their celebrated establishments is Mumm Napa, a sparkling wine producer that combines traditional craftsmanship with modern technology to deliver premium wines that have captivated enthusiasts worldwide. Mumm Napa operates not only as a premier wine producer but also as a visitor destination, featuring tasting rooms, events, and bespoke wine experiences tailored to the tastes and curiosities of their diverse clientele. The estate prides itself on its welcoming atmosphere, elegantly showcasing the rich heritage of sparkling wine production alongside a commitment to sustainability and excellence in customer service. With a dedication to fostering lasting relationships and creating memorable experiences for guests, Mumm Napa stands as an influential leader within the wine tourism industry, enriching the cultural fabric of the Napa Valley region and beyond.

The Concierge role at Mumm Napa is pivotal in shaping each visitor's initial interaction, serving as the warm and professional first point of contact for all guests. This seasonal, nonexempt position is based in Napa, California, and offers a competitive salary in the range of $23.00 to $26.00 per hour, depending on factors like experience, education, and training. The role operates primarily from June through October on a schedule of Saturday through Wednesday. As a Concierge, the individual is entrusted with delivering a gracious welcome that aligns with the high standards of the Mumm Napa brand. They provide personalized, knowledgeable recommendations about the various wine and visitor experiences available. This position demands strong organizational skills and the capacity to multitask efficiently in a fast-paced environment, as the Concierge manages the flow of guests to various venues and coordinates reservation logistics using specialized software such as Tock and Commerce7. Essential responsibilities also include upselling experiences, handling special guest requests, maintaining a professional and orderly reception environment, and fostering guest loyalty through exceptional service. This opportunity is ideal for individuals who take pride in providing attentive, tailored hospitality and who have an enthusiasm for wine, local attractions, and cultural experiences. The Concierge acts as a vital ambassador for Mumm Napa, ensuring that every visitor's experience begins on a positive, welcoming note and concludes with an invitation to return, reinforcing the estate's reputation for excellence and warmth.