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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $33.86 - $40.31
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing outstanding guest experiences. With properties in major cities around the world, including iconic hotels in New York City, Hyatt stands out as a leader in the luxury and lifestyle hotel sector. Known for its dedication to service excellence, the company prides itself on creating an environment where both guests and employees feel valued and inspired. Hyatt invests in its associates by offering career growth opportunities, job enrichment programs, and a supportive work atmosphere that fosters personal and professional development. The company culture emphasizes attentiveness, efficiency, and genuine... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or concierge role preferred
- Strong communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Proficiency in computer skills including internet and email
- Ability to multitask and problem solve effectively
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Multilingual abilities including French, Italian, German, Portuguese, Mandarin, Cantonese, Japanese
- Knowledge of New York City social, cultural, dining, entertainment, shopping, and events
- Familiarity with NYC transit systems such as subway, bus, and taxi
- Excellent written and verbal communication skills
- One-year hotel concierge experience in a New York City property preferred
- Experience in a luxury or lifestyle hotel property preferred
- Hospitality degree desirable
- Knowledge of Opera or MS Shift software considered an asset
- Les Clef d'Or membership is advantageous
Job Duties
- Provide accurate and timely information on New York City locations and directions
- Make and confirm travel arrangements including buses, railroad, airline, limousine, etc.
- Respond to guest requests for special arrangements or services
- Review logs to ensure arrangements are executed
- Provide information on entertainment options including ticket availability and purchasing
- Offer guests advice and information on shopping venues and products
- Arrange secretarial personnel, interpreters, guides, messengers, sitters, nannies, etc., for guests
- Rent cars, typewriters, furniture, office space, formal clothing, wheelchairs, health-related items, strollers, etc.
- Act as liaison between guests and other in-house or external services
- Provide information about local institutions, cultural attractions, and other venues
- Interact with bellman, front desk, mail desk, and doorman to ensure guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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