Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.90
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Equal employment opportunity
Job Description
Pacific Hospitality Group is a family-focused hospitality company that offers a unique owner/operator approach, emphasizing long-term holds to facilitate sustainable growth and business development. This company prioritizes enriching lives through memorable experiences, community involvement, and adhering to values that honor God in all their actions. The company is deeply committed to integrity, compliance, value creation, principled entrepreneurship, customer focus, and personal and professional growth. Pacific Hospitality Group aims to provide both investors and team members with value and opportunities for advancement while fostering a respectful and fulfilling work environment.
This role is an hourly position paying $16.90, designed for individuals who thrive in dynamic, guest-facing environments within the hospitality sector. The position involves working as a beverage service professional, tasked with delivering exceptional customer experiences in the hotel's dining areas and bar service. Responsibilities include beverage recommendations, order processing, cash handling, and maintaining service standards in compliance with food safety and health regulations. The role requires attentiveness to guest needs, adherence to safety protocols including the use of Personal Protective Equipment, and the ability to handle complex situations such as managing intoxicated guests or resolving complaints. Candidates will be expected to perform shift side-work duties, restocking, and cleaning, ensuring that the service areas are welcoming and maintained to the highest standards.
This position is ideal for those with at least one year of cocktail or food service experience, preferably in hotel or resort settings. The candidate must possess basic knowledge of food and beverage preparation, customer service etiquette, and hotel service standards while demonstrating strong attention to detail and organizational skills. Additional qualifications that enhance suitability include the ability to work independently with minimal supervision and as part of a collaborative team. Required certifications include the California Department of Alcoholic Beverage Control Responsible Beverage Service (RBS) and a valid Food Handlers Card or the willingness to obtain one within the first 30 days of employment. Pacific Hospitality Group is an equal opportunity employer committed to non-discriminatory employment practices, promoting a diverse and inclusive workplace for all employees regardless of race, religion, gender, age, or any other protected status.
This role is an hourly position paying $16.90, designed for individuals who thrive in dynamic, guest-facing environments within the hospitality sector. The position involves working as a beverage service professional, tasked with delivering exceptional customer experiences in the hotel's dining areas and bar service. Responsibilities include beverage recommendations, order processing, cash handling, and maintaining service standards in compliance with food safety and health regulations. The role requires attentiveness to guest needs, adherence to safety protocols including the use of Personal Protective Equipment, and the ability to handle complex situations such as managing intoxicated guests or resolving complaints. Candidates will be expected to perform shift side-work duties, restocking, and cleaning, ensuring that the service areas are welcoming and maintained to the highest standards.
This position is ideal for those with at least one year of cocktail or food service experience, preferably in hotel or resort settings. The candidate must possess basic knowledge of food and beverage preparation, customer service etiquette, and hotel service standards while demonstrating strong attention to detail and organizational skills. Additional qualifications that enhance suitability include the ability to work independently with minimal supervision and as part of a collaborative team. Required certifications include the California Department of Alcoholic Beverage Control Responsible Beverage Service (RBS) and a valid Food Handlers Card or the willingness to obtain one within the first 30 days of employment. Pacific Hospitality Group is an equal opportunity employer committed to non-discriminatory employment practices, promoting a diverse and inclusive workplace for all employees regardless of race, religion, gender, age, or any other protected status.
Job Requirements
- One year cocktail or food service experience preferably in hotel or resort environment
- Possess basic knowledge of food and beverage preparation
- Understand hotel service standards
- Strong attention to detail
- Ability to remain organized
- Ability to handle multiple tasks
- Willingness to obtain Responsible Beverage Service certification
- Willingness to obtain Food Handlers Card within 30 days of employment
Job Qualifications
- One year cocktail or food service experience preferably in hotel or resort environment
- Basic knowledge of food and beverage preparation
- Knowledge of hotel service standards and guest relations
- Understanding of proper etiquette
- Strong attention to detail
- Ability to remain organized and handle multiple tasks
- Ability to work independently and as part of a team
- California Department of Alcoholic Beverage Control Responsible Beverage Service certification or willingness to obtain
- Valid Food Handlers Card or willingness to obtain within 30 days of employment
Job Duties
- Help guests select beverages by offering cocktails and aperitifs, describing wine, beers and spirits served and making recommendations
- Provide bar food menu and answer food preparation questions
- Serve alcoholic and non-alcoholic beverages to guests in a timely manner based on service expectations
- Upsell food and beverage items to maximize profitability
- Collect and input orders into POS system accurately and timely
- Handle cash, charge, room and credit card transactions according to company policies and procedures
- Maintain and balance cash bank including closing out
- Maintain cleanliness of assigned service/bar area including waste disposal, table clearing and wiping
- Follow all standard food handling, sanitation, TIPS and health department guidelines
- Report to work as scheduled on time and regularly
- Wear non-slip, oil-resistant shoes and follow all safety policies and procedures
- Report potential safety issues to manager and take action in emergencies
- Complete pre, running and post shift side-work requirements and restock as needed
- Ensure minors and intoxicated persons are not served alcoholic beverages
- Notify management of guest complaints, intoxication or disruptive behavior
- Provide a high-level dining experience maintaining professional distance
- Notify management of unsafe conditions, maintenance needs and accidents
- Resolve guest complaints within authority scope or refer to management
- Notify supervisor and/or Security of unusual events, missing items or theft
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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