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Seasonal Cashier

Job Overview

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Compensation

Hourly
Range $12.00 - $15.50
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Benefits

Equal opportunity employer
training programs
Career advancement opportunities
inclusive workplace
competitive pay
Employee Discounts
Employee assistance program

Job Description

Lowe's is a leading home improvement retailer dedicated to providing quality products and exceptional customer service to homeowners, renters, and professional contractors. With a robust presence across the United States and Canada, Lowe's has become a trusted destination for millions seeking tools, appliances, building materials, and home improvement expertise. The company's commitment to a seamless shopping experience is evident through its extensive product range, competitive pricing, and well-trained staff who assist customers in making informed decisions about their home projects.

Working at Lowe's means becoming part of a dynamic team passionate about improving the homes and lives of its customers. Lowe's prides itself on fostering an inclusive workplace that values diversity, innovation, and continuous learning. Employees at Lowe's enjoy opportunities for career advancement, supportive training programs, and benefits that enhance their personal and professional growth.

The Customer Service Associate role at Lowe's is crucial in delivering outstanding assistance and ensuring that every customer's shopping experience is positive and productive. This position focuses on providing SMART customer service by adhering to company policies, procedures, and programs designed to meet customer needs efficiently. As a Customer Service Associate, you will actively seek out customers, understand their requirements, and assist them in locating, demonstrating, selecting, carrying, or loading merchandise. The role involves knowledgeable and prompt responses to customer inquiries and providing detailed information about stock, special orders, warranties, and product features.

In addition to direct customer engagement, this role requires cross-functional training across various store departments to maintain a versatile skill set and deliver the best possible service. Associates will also play a part in store security by identifying and communicating signs of shoplifting or theft and maintaining safety and cleanliness standards. Equipment operation, including the use of technology such as Zebra phones, paging systems, panel saws, and paint mixers, is an integral part of daily duties.

Employment in this role is typically part-time or full-time with starting pay that varies based on position, location, education, training, and experience. Lowe's strongly emphasizes equal opportunity employment and maintains fair practices across all personnel decisions. This comprehensive role offers a hands-on experience in retail, customer service, and safety, making it ideal for individuals looking to build a retail career in a supportive, fast-paced environment.

Job Requirements

  • Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • Less than 1 year experience using common retail technology, such as smart phones and tablets
  • Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • Ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

  • Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • Less than 1 year experience using common retail technology, such as smart phones and tablets
  • Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • Ability to obtain sales related licensure or registration as may be required by law

Job Duties

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
  • Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
  • Cross-functionally trains in other areas of the store to help deliver the best customer service
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)

Job Criteria

Experience

No experience required


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