Lowe's logo

Seasonal Cashier

Job Overview

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Compensation

Hourly
Range $12.25 - $16.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount

Job Description

Lowe's is a leading home improvement retailer known for providing quality products and exceptional customer service to homeowners, contractors, and DIY enthusiasts. With a comprehensive range of home enhancement goods, tools, and materials, Lowe's serves as a one-stop shop for both professional tradespeople and casual customers looking to improve their homes and businesses. The company values diversity and inclusion and is committed to providing equal employment opportunities regardless of race, gender, age, or other protected categories. Employment at Lowe's includes adhering to various policies designed to ensure safety, professionalism, and respectful collaboration among all employees and customers.

The role available is that of a Customer Service Associate, primarily focused on delivering exemplary customer experiences by following Lowe's SMART customer service policies. This position requires interacting with customers to understand their needs and assist them throughout their shopping and project execution processes. The associate will guide customers in product selection, provide detailed information about product features, benefits, warranties, and Lowe's programs, and assist with equipment rentals and tool repairs through proper contract and invoice generation. This role also includes important security responsibilities such as identifying potential theft or shoplifting. Additionally, the associate supports maintaining a clean, organized, and safe store environment through routine housekeeping and safety compliance tasks. Employees will also receive cross-functional training to work efficiently across different areas of the store, increasing their skillset and enhancing the overall customer service capability of the team. Working at Lowe's means developing customer relationships, enhancing retail skills, and contributing to a safe and welcoming environment for all visitors. The position requires less than one year of relevant experience in retail and technology use, making it accessible to entry-level candidates. Overall, the job promotes a culture of respect, assistance, and professionalism while offering opportunities for personal and professional growth within a well-established retail company.

Job Requirements

  • Less than 1 year experience using a computer including inputting, accessing, modifying or outputting information
  • Less than 1 year experience using common retail technology such as smart phones and tablets
  • Less than 1 year retail experience performing tasks including identifying and selling products based on customer needs, explaining warranties, product features and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
  • Ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

  • Less than 1 year experience using a computer including inputting, accessing, modifying or outputting information
  • Less than 1 year experience using common retail technology such as smart phones and tablets
  • Less than 1 year retail experience performing tasks including identifying and selling products based on customer needs, explaining warranties, product features and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
  • Ability to obtain sales related licensure or registration as may be required by law

Job Duties

  • Provide SMART customer service through daily execution of Lowe's customer service policies, procedures and programs
  • Seek out customers to understand needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listen to and respond knowledgeably and promptly to customer and associate questions by guiding them through projects when necessary
  • Demonstrate sincere appreciation to customers
  • Communicate information regarding stock, special order merchandise, feature benefits, application, and warranty in relation to Lowe's programs
  • Write customer contracts and invoices for equipment rental and tool repairs
  • Cross-functionally train in other store areas to enhance customer service delivery
  • Detect signs of shoplifting, theft, and security risks and report to management or Asset Protection
  • Maintain housekeeping standards and programs to ensure store cleanliness and organization
  • Ensure a safe and secure work environment by conducting safety reviews, noting hazards, and securing store areas
  • Adhere to safety requirements relevant to job duties such as top stock safety and use of safety devices
  • Operate store equipment such as Zebra phone, telephone, paging systems, copiers, fax machines, computers, CCTV surveillance systems, key cutters, and other machinery as needed.

Job Criteria

Experience

No experience required


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