
Job Overview
Compensation
Hourly
Range $16.50 - $17.20
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
health savings accounts
401(k) Retirement account with company match
Employee assistance program
education support programs
Business Travel Accident insurance
maternity leave
Parental leave
Adoption assistance
employee discount
Job Description
Lowe's Companies, Inc. is one of the leading home improvement retail giants in the United States, renowned for offering a vast selection of products ranging from building materials, appliances, tools, and more. Established with a mission to provide exceptional customer service alongside high-quality products, Lowe's has developed into a trusted destination for homeowners, contractors, and DIY enthusiasts alike. With thousands of stores nationwide, Lowe's prides itself on fostering an inclusive environment that nurtures growth, learning, and innovation for both its customers and associates.
As a home improvement retail company, Lowe's focuses on delivering an outstanding shopping experience by combining product knowledge, friendly service, and a commitment to customer satisfaction. The company offers comprehensive training, competitive pay, and a variety of benefits designed to support its workforce. The role advertised here is a Sales Associate position within the Lowe's store environment, typically a part-time or full-time hourly role with an hourly pay range of $16.50 to $17.20. This provides the perfect opportunity for individuals looking to start or continue a career in retail with a company that values its employees.
The Sales Associate at Lowe's plays a crucial role in enhancing the shopping experience by providing SMART (Serve, Meet, Act, Respond, Thank) customer service. The associate is expected to actively engage with customers to understand their needs, assist with locating and demonstrating products, and provide knowledgeable guidance on product features, benefits, applications, warranties, and store programs. The role also includes responsibilities such as writing contracts and invoices for tool rentals and repairs, cross-training in various store departments to ensure excellent service delivery, and maintaining store safety and security standards.
Since Lowe's places a high emphasis on teamwork, associates are trained to detect security risks, maintain cleanliness through Zone Recovery programs, and adhere strictly to all safety guidelines including equipment handling and store safety protocols. Operating different types of store equipment and technology such as phones, copiers, CCTV, and specialized tools also forms an essential aspect of the role. Whether assisting customers through a project or providing vital information quickly and efficiently, the Sales Associate is vital to maintaining the store’s reputation for quality customer service.
This role is ideal for individuals with some retail or customer service experience, even if limited, who are keen to grow their skills in a dynamic retail environment. Lowe's offers ongoing learning and development opportunities, competitive benefits including health, dental, and vision insurance, paid time off, 401(k) plans with company match, education assistance, employee discounts, and various other perks tailored to support associates' wellbeing and career growth. Lowe's commitment to equal employment opportunity ensures a diverse and inclusive workplace where everyone can thrive regardless of background.
As a home improvement retail company, Lowe's focuses on delivering an outstanding shopping experience by combining product knowledge, friendly service, and a commitment to customer satisfaction. The company offers comprehensive training, competitive pay, and a variety of benefits designed to support its workforce. The role advertised here is a Sales Associate position within the Lowe's store environment, typically a part-time or full-time hourly role with an hourly pay range of $16.50 to $17.20. This provides the perfect opportunity for individuals looking to start or continue a career in retail with a company that values its employees.
The Sales Associate at Lowe's plays a crucial role in enhancing the shopping experience by providing SMART (Serve, Meet, Act, Respond, Thank) customer service. The associate is expected to actively engage with customers to understand their needs, assist with locating and demonstrating products, and provide knowledgeable guidance on product features, benefits, applications, warranties, and store programs. The role also includes responsibilities such as writing contracts and invoices for tool rentals and repairs, cross-training in various store departments to ensure excellent service delivery, and maintaining store safety and security standards.
Since Lowe's places a high emphasis on teamwork, associates are trained to detect security risks, maintain cleanliness through Zone Recovery programs, and adhere strictly to all safety guidelines including equipment handling and store safety protocols. Operating different types of store equipment and technology such as phones, copiers, CCTV, and specialized tools also forms an essential aspect of the role. Whether assisting customers through a project or providing vital information quickly and efficiently, the Sales Associate is vital to maintaining the store’s reputation for quality customer service.
This role is ideal for individuals with some retail or customer service experience, even if limited, who are keen to grow their skills in a dynamic retail environment. Lowe's offers ongoing learning and development opportunities, competitive benefits including health, dental, and vision insurance, paid time off, 401(k) plans with company match, education assistance, employee discounts, and various other perks tailored to support associates' wellbeing and career growth. Lowe's commitment to equal employment opportunity ensures a diverse and inclusive workplace where everyone can thrive regardless of background.
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smartphones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smartphones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
No experience required
Job Location
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