
Job Overview
Compensation
Hourly
Range $10.50 - $13.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career Development
Job Description
Lowe's is a leading home improvement retail company known for providing a broad range of products and services to customers seeking to enhance their homes, gardens, and DIY projects. As a Fortune 500 company, Lowe's operates numerous stores across the United States and Canada, offering expert advice, specialized products, and exceptional customer service to both consumers and professional contractors. The company emphasizes a strong commitment to customer satisfaction, innovation, and community involvement, all while fostering a diverse and inclusive work environment that values fairness and opportunity for all employees.
The role available at Lowe's focuses on delivering SMART customer service in a retail setting. This position involves engaging with customers to understand their needs, helping them find and select merchandise, demonstrating products, and providing information about warranties, features, and special promotions. Employees in this role are essential in creating a positive shopping experience by offering knowledgeable assistance and building relationships with customers. Responsibilities also include ensuring store cleanliness and safety, adhering to all established policies and procedures, operating store equipment, and maintaining vigilance against theft and other security concerns to protect both customers and company assets.
This opportunity is ideal for individuals looking to start or grow their career in retail, especially those interested in home improvement products and customer service excellence. Lowe's provides comprehensive training, including cross-functional experiences in different store departments, enabling employees to develop a wide range of skills and career paths within the company. While prior experience is beneficial, Lowe's welcomes candidates with less than one year of experience who demonstrate a willingness to learn and a passion for helping customers. The role may require sales-related licensure or registration depending on local laws, and the company supports all employees in obtaining necessary certifications.
Lowe's is committed to equal employment opportunity and fosters a diverse workplace free from discrimination on the basis of race, color, religion, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetic information, or any other legally protected status. The position’s starting pay varies depending on factors such as the specific location, the employee's education and experience, and the position assigned. Lowe's offers competitive salaries along with a comprehensive benefits program designed to enhance employee well-being. Details about employment benefits can be found on the company’s benefits portal.
In summary, this customer service role at Lowe's offers an exciting opportunity to work in a dynamic retail environment focused on home improvement products. The company values proactive, customer-oriented team members who contribute to maintaining store standards and safety. Employees gain valuable experience in retail operations, customer interactions, and store technologies. This role not only provides an engaging work atmosphere but also serves as a stepping stone for career advancement within one of the most respected retailers in the industry.
The role available at Lowe's focuses on delivering SMART customer service in a retail setting. This position involves engaging with customers to understand their needs, helping them find and select merchandise, demonstrating products, and providing information about warranties, features, and special promotions. Employees in this role are essential in creating a positive shopping experience by offering knowledgeable assistance and building relationships with customers. Responsibilities also include ensuring store cleanliness and safety, adhering to all established policies and procedures, operating store equipment, and maintaining vigilance against theft and other security concerns to protect both customers and company assets.
This opportunity is ideal for individuals looking to start or grow their career in retail, especially those interested in home improvement products and customer service excellence. Lowe's provides comprehensive training, including cross-functional experiences in different store departments, enabling employees to develop a wide range of skills and career paths within the company. While prior experience is beneficial, Lowe's welcomes candidates with less than one year of experience who demonstrate a willingness to learn and a passion for helping customers. The role may require sales-related licensure or registration depending on local laws, and the company supports all employees in obtaining necessary certifications.
Lowe's is committed to equal employment opportunity and fosters a diverse workplace free from discrimination on the basis of race, color, religion, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetic information, or any other legally protected status. The position’s starting pay varies depending on factors such as the specific location, the employee's education and experience, and the position assigned. Lowe's offers competitive salaries along with a comprehensive benefits program designed to enhance employee well-being. Details about employment benefits can be found on the company’s benefits portal.
In summary, this customer service role at Lowe's offers an exciting opportunity to work in a dynamic retail environment focused on home improvement products. The company values proactive, customer-oriented team members who contribute to maintaining store standards and safety. Employees gain valuable experience in retail operations, customer interactions, and store technologies. This role not only provides an engaging work atmosphere but also serves as a stepping stone for career advancement within one of the most respected retailers in the industry.
Job Requirements
- High school diploma or equivalent
- Must have less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Must have less than 1 year experience using common retail technology, such as smart phones and tablets
- Must have less than 1 year retail experience in customer service or sales
- Ability to obtain sales related licensure or registration as required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
No experience required
Job Location
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