
Job Overview
Compensation
Hourly
Range $13.25 - $17.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Disability insurance
Vision Insurance
Job Description
Lowe's is a leading home improvement retailer known for providing high-quality products and exceptional customer service to homeowners, renters, and professional contractors. With a legacy of more than six decades, Lowe's has established itself as a trusted destination for home enhancement solutions, offering everything from building materials and appliances to gardening supplies and décor. The company operates numerous stores across the United States, Canada, and Mexico, emphasizing customer satisfaction, innovation, and community involvement. Lowe's commitment to diversity, equity, and inclusion shapes its culture, ensuring an equitable workplace where all employees can thrive.
The role being offered is a Customer Service Associate position within Lowe's retail environment. This position is ideally suited for individuals who are passionate about home improvement and enjoy engaging with customers to provide tailored solutions. The Customer Service Associate plays a pivotal role, acting as the frontline representative for customer interactions. The job revolves around delivering SMART customer service—Seamless, Memorable, Accurate, Responsive, and Timely—ensuring that guests receive expert assistance in finding and selecting products that meet their needs. Associates are tasked with greeting customers, understanding their requirements, demonstrating products, and providing detailed information regarding warranties and Lowe’s specialized programs.
In addition to direct customer assistance, the role requires participation in store operations such as maintaining cleanliness, organizing merchandise, and ensuring safety within the work environment. Associates must be vigilant in identifying security risks like shoplifting and follow established asset protection protocols to help maintain a safe shopping experience. The position also involves operational tasks, such as equipment rental services where writing contracts and invoices is necessary. Associates will cross-train across various departments to improve service delivery and enhance their product knowledge and technical skills by using store technology including Zebra phones, CCTV surveillance systems, paint mixers, and more.
Lowe's supports professional growth by encouraging employees to obtain sales-related licenses or registrations when required by law. This role is an excellent opportunity for individuals with less than one year of retail or customer service experience who are eager to develop in a dynamic retail setting. The company fosters an inclusive work culture and is proud to provide equal employment opportunities regardless of race, gender, age, or other protected statuses. Starting pay may vary depending on location, role, education, and experience. Detailed information about salary ranges and benefit programs can be accessed through Lowe’s official career and benefits web pages. Overall, this position provides a foundation to build a rewarding career in retail through hands-on customer service experience, teamwork, and opportunities for advancement within a respected industry leader.
The role being offered is a Customer Service Associate position within Lowe's retail environment. This position is ideally suited for individuals who are passionate about home improvement and enjoy engaging with customers to provide tailored solutions. The Customer Service Associate plays a pivotal role, acting as the frontline representative for customer interactions. The job revolves around delivering SMART customer service—Seamless, Memorable, Accurate, Responsive, and Timely—ensuring that guests receive expert assistance in finding and selecting products that meet their needs. Associates are tasked with greeting customers, understanding their requirements, demonstrating products, and providing detailed information regarding warranties and Lowe’s specialized programs.
In addition to direct customer assistance, the role requires participation in store operations such as maintaining cleanliness, organizing merchandise, and ensuring safety within the work environment. Associates must be vigilant in identifying security risks like shoplifting and follow established asset protection protocols to help maintain a safe shopping experience. The position also involves operational tasks, such as equipment rental services where writing contracts and invoices is necessary. Associates will cross-train across various departments to improve service delivery and enhance their product knowledge and technical skills by using store technology including Zebra phones, CCTV surveillance systems, paint mixers, and more.
Lowe's supports professional growth by encouraging employees to obtain sales-related licenses or registrations when required by law. This role is an excellent opportunity for individuals with less than one year of retail or customer service experience who are eager to develop in a dynamic retail setting. The company fosters an inclusive work culture and is proud to provide equal employment opportunities regardless of race, gender, age, or other protected statuses. Starting pay may vary depending on location, role, education, and experience. Detailed information about salary ranges and benefit programs can be accessed through Lowe’s official career and benefits web pages. Overall, this position provides a foundation to build a rewarding career in retail through hands-on customer service experience, teamwork, and opportunities for advancement within a respected industry leader.
Job Requirements
- Ability to obtain sales related licensure or registration as may be required by law
- less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- cross-functionally trains in other areas of the store to help deliver the best customer service
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
No experience required
Job Location
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