
Job Overview
Compensation
Hourly
Range $16.50 - $17.20
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
401(k) retirement plan with company match
Employee assistance program
Tuition Assistance
Parental leave
employee discount
Job Description
Lowe's is one of the largest retail companies in the world, specializing in home improvement and hardware products. With a strong commitment to customer service and a wide range of quality merchandise, Lowe's has established itself as a leading destination for customers seeking home improvement solutions, tools, appliances, and building materials. The company operates numerous stores across the United States, providing both full-time and part-time employment opportunities, along with comprehensive benefits that support various lifestyles. Lowe's focuses on fostering a positive work environment, offering opportunities for career growth, and ensuring associates receive the training and resources they need to succeed.
The role offered is a customer service position at Lowe's with a competitive pay range of $16.50 to $17.20 per hour, with starting pay determined by factors such as location, experience, education, and the specific position. This role primarily involves delivering exceptional customer service through adherence to Lowe's customer service policies, procedures, and programs. Associates in this role actively seek out customers to understand and meet their needs by demonstrating and recommending products, assisting with product selection, and helping load purchases. They also respond promptly and knowledgeably to customer inquiries, often walking customers through projects to ensure satisfaction.
Additionally, the role requires associates to write customer contracts and invoices for equipment rentals and tool repairs in the tool rental department. The position emphasizes cross-functional training across various store areas to equip associates with the skills to deliver excellent service throughout the store. Associates are also tasked with detecting and communicating security risks such as shoplifting and theft, maintaining cleanliness and orderliness in the store through adherence to housekeeping standards, and ensuring a safe and secure work environment by conducting regular safety reviews and complying with safety protocols.
Employees in this role operate various store equipment depending on their department, including phones, paging systems, computers, CCTV surveillance, paint mixers, and tool rental machines. Lowe's encourages a strong culture of safety and security, with associates expected to adhere to safety requirements related to their specific duties. The company supports its workforce with a wide array of benefits including health, dental, and vision insurance, paid time off, retirement accounts with matching, education support programs, employee discounts, and several others that make working at Lowe's rewarding and secure. This position is ideal for individuals seeking a dynamic retail environment where customer interaction, teamwork, and safety are prioritized while providing opportunities for personal and professional growth.
The role offered is a customer service position at Lowe's with a competitive pay range of $16.50 to $17.20 per hour, with starting pay determined by factors such as location, experience, education, and the specific position. This role primarily involves delivering exceptional customer service through adherence to Lowe's customer service policies, procedures, and programs. Associates in this role actively seek out customers to understand and meet their needs by demonstrating and recommending products, assisting with product selection, and helping load purchases. They also respond promptly and knowledgeably to customer inquiries, often walking customers through projects to ensure satisfaction.
Additionally, the role requires associates to write customer contracts and invoices for equipment rentals and tool repairs in the tool rental department. The position emphasizes cross-functional training across various store areas to equip associates with the skills to deliver excellent service throughout the store. Associates are also tasked with detecting and communicating security risks such as shoplifting and theft, maintaining cleanliness and orderliness in the store through adherence to housekeeping standards, and ensuring a safe and secure work environment by conducting regular safety reviews and complying with safety protocols.
Employees in this role operate various store equipment depending on their department, including phones, paging systems, computers, CCTV surveillance, paint mixers, and tool rental machines. Lowe's encourages a strong culture of safety and security, with associates expected to adhere to safety requirements related to their specific duties. The company supports its workforce with a wide array of benefits including health, dental, and vision insurance, paid time off, retirement accounts with matching, education support programs, employee discounts, and several others that make working at Lowe's rewarding and secure. This position is ideal for individuals seeking a dynamic retail environment where customer interaction, teamwork, and safety are prioritized while providing opportunities for personal and professional growth.
Job Requirements
- High school diploma or equivalent
- Ability to communicate effectively with customers and team members
- Basic computer proficiency
- Ability to stand and move for extended periods
- Positive attitude and strong customer service skills
- Ability to follow safety guidelines
- Flexibility to work various shifts including weekends and holidays
- Ability to operate store equipment as required
Job Qualifications
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology such as smart phones and tablets
- Less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listen to and respond knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrate sincere appreciation to customers
- Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Write customer contracts and invoices for equipment rental and tool repairs in the Tool Rental Department
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection
- Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
- Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adhere to all safety requirements relevant to one’s regular job duties
- Operate store equipment as needed depending on role and department
Job Criteria
Experience
No experience required
Job Location
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