Seasonal Cashier

Wilmington, DE, USA|

Job Overview

Compensation

Hourly

Range $12.25 - $16.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid holidays

Life insurance

Job Description

Lowe's is a leading home improvement retailer known for offering a wide range of products including appliances, tools, hardware, lumber, and garden supplies. Established as a trusted name in home improvement, Lowe's serves millions of customers each year through its extensive network of stores across the United States. The company is committed to providing not only quality products but also exceptional customer service, helping both DIY enthusiasts and professional contractors find the right solutions for their projects. With a focus on innovation, sustainability, and community involvement, Lowe's continues to enhance its product offerings and services to meet the evolving needs of its customers.

The Retail Sales Associate role at Lowe's is vital in delivering the company's renowned SMART customer service by engaging directly with customers to understand their needs and assist them in finding, selecting, and transporting merchandise. This position focuses on creating a positive shopping experience by providing knowledgeable and prompt responses to customer inquiries, demonstrating products, and facilitating solutions for their home improvement projects. Associates also play a role in maintaining the store's operational standards by adhering to safety guidelines, ensuring cleanliness, and cross-training across departments to provide comprehensive support. Additional responsibilities include writing contracts and invoices related to equipment rentals and tool repairs, emphasizing the importance of accuracy and customer service in these interactions. The role requires vigilance against theft and safety risks, maintaining a secure environment for customers and staff alike.

The position is generally considered entry-level, ideal for individuals looking to develop their skills in retail and customer service within a reputable organization. Lowe's offers competitive pay that may vary based on location, experience, and other factors, along with access to a comprehensive benefits program. This job encompasses opportunities for growth within the company, making it an excellent starting point for a career in retail or home improvement sectors. Commitment to safety, superior customer service, teamwork, and adaptability are key traits that will contribute to success in this role.

Job Requirements

High school diploma or equivalent
Ability to obtain sales related licensure or registration as may be required by law
Less than 1 year experience using a computer
Less than 1 year experience using common retail technology
Less than 1 year retail experience

Job Qualifications

Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
Less than 1 year experience using common retail technology, such as smart phones and tablets
Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
explaining warranties, product features, and benefits
assisting customers in locating products
building customer relationships
identifying and resolving customer issues
zone recovery
and housekeeping
Ability to obtain sales related licensure or registration as may be required by law

Job Duties

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
Cross-functionally trains in other areas of the store to help deliver the best customer service
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)