
Job Overview
Compensation
Hourly
Range $13.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Career development programs
flexible scheduling
Job Description
Lowe's is a leading home improvement retailer known for providing a wide range of products and services to customers looking to enhance their living spaces. Founded over six decades ago, Lowe's has grown to become one of the largest retail chains in the home improvement industry, offering everything from tools and appliances to building materials and décor. The company is dedicated to delivering high-quality customer service through knowledgeable associates who assist customers in finding the right products and solutions for their projects. With numerous locations across the United States and Canada, Lowe's continues to focus on community involvement, sustainability, and innovation to meet the evolving needs of homeowners and professional contractors alike.
The role being offered is centered around providing SMART customer service in a dynamic retail environment. This position involves direct interaction with customers, helping them understand and find the products they need while demonstrating excellent communication skills and product knowledge. The employee will assist customers in locating, selecting, carrying, and loading merchandise as well as provide demonstrations and project guidance when necessary. This role demands a proactive approach to customer service, including greeting customers warmly, listening attentively to their needs, and offering comprehensive information about products, warranties, and store programs. Additionally, the position requires maintaining safety and security within the store environment, detecting potential security risks, and ensuring compliance with housekeeping standards.
In this role, associates actively contribute to a positive shopping experience by cross-training in various departments to better serve customers and support store operations. The job includes the use of store equipment such as copiers, paging systems, surveillance cameras, and specialized tools like paint mixers and flooring cutters, depending on the department served. An essential component of the role is adherence to safety protocols, including the use of safety devices and practices relevant to the responsibilities. The successful candidate will also be responsible for writing contracts and invoices in the Tool Rental Department, emphasizing accuracy and attention to detail.
Lowe's is an employer that values diversity and inclusion; it is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, age, national origin, disability, or any other protected classification. This position offers a starting pay rate that varies based on factors such as the position offered, location, and the candidate's education and experience. Additionally, Lowe's provides a range of benefits and growth opportunities, making it an attractive workplace for individuals seeking a career in retail and customer service within the home improvement sector.
The role being offered is centered around providing SMART customer service in a dynamic retail environment. This position involves direct interaction with customers, helping them understand and find the products they need while demonstrating excellent communication skills and product knowledge. The employee will assist customers in locating, selecting, carrying, and loading merchandise as well as provide demonstrations and project guidance when necessary. This role demands a proactive approach to customer service, including greeting customers warmly, listening attentively to their needs, and offering comprehensive information about products, warranties, and store programs. Additionally, the position requires maintaining safety and security within the store environment, detecting potential security risks, and ensuring compliance with housekeeping standards.
In this role, associates actively contribute to a positive shopping experience by cross-training in various departments to better serve customers and support store operations. The job includes the use of store equipment such as copiers, paging systems, surveillance cameras, and specialized tools like paint mixers and flooring cutters, depending on the department served. An essential component of the role is adherence to safety protocols, including the use of safety devices and practices relevant to the responsibilities. The successful candidate will also be responsible for writing contracts and invoices in the Tool Rental Department, emphasizing accuracy and attention to detail.
Lowe's is an employer that values diversity and inclusion; it is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, age, national origin, disability, or any other protected classification. This position offers a starting pay rate that varies based on factors such as the position offered, location, and the candidate's education and experience. Additionally, Lowe's provides a range of benefits and growth opportunities, making it an attractive workplace for individuals seeking a career in retail and customer service within the home improvement sector.
Job Requirements
- High school diploma or equivalent
- Ability to obtain sales related licensure or registration as may be required by law
- Basic computer skills
- Effective communication skills
- Ability to work flexible hours including weekends and holidays
- Physical ability to lift and carry merchandise
- Customer service orientation
- Willingness to follow safety protocols
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
No experience required
Job Location
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