
Job Overview
Compensation
Hourly
Range $12.50 - $16.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Lowe's is a leading home improvement retailer in the United States, known for its wide selection of products, competitive prices, and commitment to customer service excellence. Founded in 1946, Lowe's has grown to become one of the largest companies in its sector, with hundreds of stores across the country. The company offers everything from appliances, tools, and hardware to building supplies, garden products, and home décor. Lowe's dedication to creating a seamless and enjoyable shopping experience makes it a preferred destination for DIY enthusiasts and professional contractors alike. At Lowe's, employees are encouraged to grow their careers in a supportive environment that values diversity, inclusion, and community engagement. As an equal opportunity employer, Lowe's ensures all personnel decisions are made fairly regardless of race, gender, age, or any other protected status under federal or state laws. The company provides competitive wages and a variety of benefits designed to support the well-being and development of its team members.
The role of a Lowe's Sales Associate is a dynamic and customer-focused position that plays a critical part in delivering SMART customer service at all times. In this role, associates actively engage with customers to understand their needs, assisting them in selecting, demonstrating, and carrying merchandise as well as helping with loading heavy items when necessary. Sales associates are expected to respond knowledgeably and promptly to customer and associate inquiries by guiding them through store layout or project steps, offering expert advice and product information. The position also involves writing customer contracts and invoices within the Tool Rental Department and cross-training across various store areas to enhance customer service delivery. Lowe's Sales Associates are responsible for maintaining safety and security, detecting shoplifting or theft, adhering to housekeeping and zone recovery standards, and operating store equipment relevant to their role. Through these responsibilities, employees contribute to an organized, safe, and customer-friendly shopping environment. This position is suitable for individuals seeking to build or advance a retail career in a reputable company committed to excellence and career growth opportunities. The job emphasizes continuous learning, interpersonal communication skills, and a proactive approach to customer needs, making it ideal for those who thrive in a team-oriented, fast-paced retail setting. Employment terms, including starting pay, vary depending on location, experience, and position specifics. Lowe's also offers a comprehensive benefits program that supports employees in both their professional and personal lives.
The role of a Lowe's Sales Associate is a dynamic and customer-focused position that plays a critical part in delivering SMART customer service at all times. In this role, associates actively engage with customers to understand their needs, assisting them in selecting, demonstrating, and carrying merchandise as well as helping with loading heavy items when necessary. Sales associates are expected to respond knowledgeably and promptly to customer and associate inquiries by guiding them through store layout or project steps, offering expert advice and product information. The position also involves writing customer contracts and invoices within the Tool Rental Department and cross-training across various store areas to enhance customer service delivery. Lowe's Sales Associates are responsible for maintaining safety and security, detecting shoplifting or theft, adhering to housekeeping and zone recovery standards, and operating store equipment relevant to their role. Through these responsibilities, employees contribute to an organized, safe, and customer-friendly shopping environment. This position is suitable for individuals seeking to build or advance a retail career in a reputable company committed to excellence and career growth opportunities. The job emphasizes continuous learning, interpersonal communication skills, and a proactive approach to customer needs, making it ideal for those who thrive in a team-oriented, fast-paced retail setting. Employment terms, including starting pay, vary depending on location, experience, and position specifics. Lowe's also offers a comprehensive benefits program that supports employees in both their professional and personal lives.
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
No experience required
Job Location
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