Job Overview
Compensation
Hourly
Range $12.50 - $16.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs
Equal opportunity employer
Job Description
Lowe's is a Fortune 50 home improvement company and a leading retailer in the home improvement sector, providing a vast range of products and services to both do-it-yourselfers and professional contractors. Known for its commitment to quality, customer service, and innovation, Lowe's operates numerous stores across the United States and Canada, catering to diverse customer needs. The company fosters an inclusive and supportive work environment that promotes diversity and personal growth, making it a preferred employer in the retail industry.
The role at Lowe's centers on delivering outstanding customer service aligned with the company’s SMART (Service, Mutual respect, Accountability, Respect, and Teamwork) principles. As a customer service associate, you will be the face of the company, helping customers identify, select, and load merchandise while providing a knowledgeable and friendly shopping experience. Your responsibilities will include assisting customers with product queries, demonstrating merchandise, managing contracts and invoices particularly in the tool rental department, and cross-training in different store areas to ensure seamless service support.
Additionally, this role involves actively contributing to store safety and security measures by identifying potential security risks, maintaining store cleanliness through programs like Zone Recovery, and complying with safety protocols including safe stock handling and the use of safety devices. You will also operate various in-store equipment to support daily operations effectively. This position requires a proactive individual who enjoys working with people, solving problems, and maintaining a secure and welcoming store environment.
Employment with Lowe's offers an equitable working environment free from discrimination, with starting salaries variable depending on location, education, experience, and position specifics. This is an excellent opportunity for motivated candidates seeking a retail career where customer interaction, operational duties, and safety are paramount. Comprehensive details about the benefits and eligibility are accessible through the Lowe's career portal, emphasizing the company’s commitment to employee well-being and professional development. Joining Lowe's means becoming part of a respected brand that values innovation, quality service, and community engagement, with ongoing training and growth opportunities ensuring you develop your skills and advance your career within the home improvement retail industry.
The role at Lowe's centers on delivering outstanding customer service aligned with the company’s SMART (Service, Mutual respect, Accountability, Respect, and Teamwork) principles. As a customer service associate, you will be the face of the company, helping customers identify, select, and load merchandise while providing a knowledgeable and friendly shopping experience. Your responsibilities will include assisting customers with product queries, demonstrating merchandise, managing contracts and invoices particularly in the tool rental department, and cross-training in different store areas to ensure seamless service support.
Additionally, this role involves actively contributing to store safety and security measures by identifying potential security risks, maintaining store cleanliness through programs like Zone Recovery, and complying with safety protocols including safe stock handling and the use of safety devices. You will also operate various in-store equipment to support daily operations effectively. This position requires a proactive individual who enjoys working with people, solving problems, and maintaining a secure and welcoming store environment.
Employment with Lowe's offers an equitable working environment free from discrimination, with starting salaries variable depending on location, education, experience, and position specifics. This is an excellent opportunity for motivated candidates seeking a retail career where customer interaction, operational duties, and safety are paramount. Comprehensive details about the benefits and eligibility are accessible through the Lowe's career portal, emphasizing the company’s commitment to employee well-being and professional development. Joining Lowe's means becoming part of a respected brand that values innovation, quality service, and community engagement, with ongoing training and growth opportunities ensuring you develop your skills and advance your career within the home improvement retail industry.
Job Requirements
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology such as smart phones and tablets
- Less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology such as smart phones and tablets
- Less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listen to and respond knowledgeably and promptly to customer and associate questions by guiding them to store areas and explaining project details
- Demonstrate sincere appreciation to customers
- Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Write customer contracts and invoices for equipment rental and tool repairs in the Tool Rental Department
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Detect common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection
- Ensure compliance with housekeeping standards and programs such as Zone Recovery to maintain cleanliness and organization of store and working areas
- Maintain a safe and secure work environment including daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adhere to all safety requirements relevant to job duties including top stock safety, reinstalling safety cables, use of aisle blockers, tether lines on power equipment, spotters, and safety devices
- Operate store equipment as needed dependent on role and department such as Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, and tool rentals
Job Criteria
Experience
No experience required
Job Location
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