Lowe's logo

Seasonal Cashier

Job Overview

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Compensation

Hourly
Range $13.00 - $17.25
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Disability insurance

Job Description

Lowe's is a leading home improvement retailer dedicated to providing customers with top-quality products and exceptional service to help them improve their homes and lives. With hundreds of stores across the United States and Canada, Lowe's stands out in the retail sector by offering a vast selection of home improvement items, from appliances and tools to paint and outdoor equipment. As a company that values inclusivity and diversity, Lowe's fosters a welcoming and respectful environment for both its customers and employees. The company is committed to equal employment opportunities regardless of race, color, gender, age, disability, or any other legally protected status and promotes a workplace culture where everyone can thrive. Lowe's provides competitive starting pay, with rates varying based on position, location, education, training, and experience, along with a comprehensive range of employee benefits designed to support its workforce.

This role offers an exciting opportunity to join the Lowe's team as a Customer Service Associate. The position focuses on delivering SMART customer service, relying on Lowe's policies, procedures, and programs to ensure outstanding service at all times. The Customer Service Associate is tasked with proactively engaging customers to understand and fulfill their needs, assisting them in locating, demonstrating, and selecting merchandise, and offering knowledgeable advice on product features, warranties, and benefits. The team member will also be involved in creating customer contracts and invoices for equipment rentals within the Tool Rental Department, cross-training in multiple store areas, and maintaining a clean, safe, and organized store environment. They will play a crucial role in loss prevention by recognizing security risks and promptly communicating them to management and asset protection teams. Additionally, maintaining safety and compliance with all required safety protocols is a vital part of the job, which includes operating various store equipment ranging from Zebra phones to paint mixers and copiers. This position is ideal for individuals who are motivated by helping customers, enjoy working in a dynamic retail environment, and are eager to develop their skills across various aspects of store operations. Working at Lowe's provides a platform to grow professionally in the retail industry while being part of a company dedicated to customer satisfaction and employee wellbeing.

Job Requirements

  • less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • less than 1 year experience using common retail technology, such as smart phones and tablets
  • less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

  • less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • less than 1 year experience using common retail technology, such as smart phones and tablets
  • less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • ability to obtain sales related licensure or registration as may be required by law

Job Duties

  • provides smart customer service at all times through the daily execution of lowe's customer service policies, procedures and programs
  • seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
  • demonstrates sincere appreciation to customers
  • communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to lowe’s programs
  • writes customer contracts and invoices for equipment rental and tool repairs (tool rental department)
  • cross-functionally trains in other areas of the store to help deliver the best customer service
  • detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or asset protection
  • ensures compliance with housekeeping standards and programs (e.g., zone recovery) to maintain cleanliness and organization of store and working areas
  • maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
  • operates store equipment as needed depending on one specific role and department (e.g., zebra phone, telephone, paging system, copiers, fax machines, computers, cctv surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)

Job Criteria

Experience

No experience required


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