
Job Overview
Compensation
Hourly
Range $12.00 - $15.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Job Description
Lowe's is a leading home improvement retailer committed to helping customers create the home of their dreams. With a reputation for quality products, excellent customer service, and a wide range of merchandise, Lowe's has established itself as a trusted destination for homeowners, contractors, and DIY enthusiasts alike. As a company, Lowe's is dedicated to fostering an inclusive and equitable work environment where every employee is valued and supported. This commitment reflects in their personnel practices, which ensure equal opportunity employment without regard to race, color, religion, gender, age, or any other protected status. Employees are supported through a variety of benefit programs designed to promote wellbeing, professional growth, and work-life balance.
The role at Lowe's focuses on delivering exceptional customer service through daily execution of the company's customer service policies, procedures, and programs. The ideal candidate is proactive in seeking out customers to understand their needs, providing assistance in locating, demonstrating, selecting, carrying, and loading merchandise. Key responsibilities include engaging customers by responding promptly and knowledgeably, guiding them through projects, and offering product and service information clearly. Employees in this role also handle equipment rental contracts and invoices, showcasing a broad skill set that spans various aspects of retail operations. They are expected to cross-functionally train in different store departments to ensure a seamless shopping experience for customers. Additionally, maintaining store safety and security, recognizing potential security risks, adhering to housekeeping standards, and operating store equipment are important facets of this role. Emphasis is placed on creating a safe, organized, and welcoming environment for both customers and associates. Lowe's supports new hires with an inclusive onboarding process, designed to equip them with the necessary tools and training to succeed and thrive in this dynamic retail setting. This position represents a fantastic opportunity to grow within a company known for its development programs, competitive compensation, and comprehensive benefits that contribute to an exceptional employee experience.
The role at Lowe's focuses on delivering exceptional customer service through daily execution of the company's customer service policies, procedures, and programs. The ideal candidate is proactive in seeking out customers to understand their needs, providing assistance in locating, demonstrating, selecting, carrying, and loading merchandise. Key responsibilities include engaging customers by responding promptly and knowledgeably, guiding them through projects, and offering product and service information clearly. Employees in this role also handle equipment rental contracts and invoices, showcasing a broad skill set that spans various aspects of retail operations. They are expected to cross-functionally train in different store departments to ensure a seamless shopping experience for customers. Additionally, maintaining store safety and security, recognizing potential security risks, adhering to housekeeping standards, and operating store equipment are important facets of this role. Emphasis is placed on creating a safe, organized, and welcoming environment for both customers and associates. Lowe's supports new hires with an inclusive onboarding process, designed to equip them with the necessary tools and training to succeed and thrive in this dynamic retail setting. This position represents a fantastic opportunity to grow within a company known for its development programs, competitive compensation, and comprehensive benefits that contribute to an exceptional employee experience.
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties
- Operates store equipment as needed depending on one specific role and department
Job Criteria
Experience
No experience required
Job Location
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