Seasonal Cashier

Frisco, TX, USA|

Job Overview

Compensation

Hourly

Range $12.75 - $16.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

flexible schedule

Employee assistance program

Job Description

Lowe's is a renowned home improvement retailer known for its wide selection of products, including tools, appliances, and building materials, catering to both do-it-yourselfers and professional contractors. With a strong commitment to customer satisfaction, Lowe's has established itself as a trusted provider in the retail sector, offering high-quality merchandise and exceptional service. The company emphasizes a community-oriented approach and values a diverse and inclusive workforce. Lowe's operates numerous stores across the United States, providing a dynamic work environment with growth opportunities and comprehensive employee benefits. Their retail locations are designed to foster a welcoming atmosphere where customers can find assistance and guidance to complete their projects successfully.

The Customer Service Associate role at Lowe's is designed for individuals passionate about delivering excellent customer service and enhancing the shopping experience for every visitor. This position involves engaging customers by understanding their needs, guiding them through product selections, and providing detailed explanations about products, warranties, and features. The role requires proficiency in store operations, including writing customer contracts for equipment rental and tool repairs, cross-training in various store departments, and maintaining store safety and cleanliness standards. Associates are expected to be alert to security risks such as theft and to contribute to a secure and organized environment. This role offers hands-on interaction with multiple store technologies, including computers, paging systems, and various equipment unique to specific departments. Candidates will benefit from a supportive workplace culture focused on teamwork and ongoing training, making it an excellent opportunity for those new to retail or looking to develop their customer service skills further. Lowe's values dedication to quality service, safety, and community presence, making this role critical to the overall success of the store and customer satisfaction.

Job Requirements

Less than 1 year experience using a computer including inputting, accessing, modifying or outputting information
Less than 1 year experience using common retail technology such as smartphones and tablets
Less than 1 year retail experience performing tasks like identifying and selling products based on customer needs, explaining warranties, product features and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery and housekeeping
Ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

Experience using a computer including inputting, accessing, modifying or outputting information, Experience using common retail technology such as smartphones and tablets, Retail experience performing tasks like identifying and selling products based on customer needs, explaining warranties, product features and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery and housekeeping, Ability to obtain sales related licensure or registration as required by law

Job Duties

Provide SMART customer service at all times through daily execution of Lowe's customer service policies, procedures and programs
Seek out customers to understand needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listen to and respond knowledgeably and promptly to customer and associate questions by guiding them through store areas and projects
Demonstrate sincere appreciation to customers
Communicate information regarding stock, special order merchandise, features, application and warranty in relation to Lowe's programs
Write customer contracts and invoices for equipment rental and tool repairs
Cross-functionally train in other areas of the store to deliver the best customer service
Detect common signs of shoplifting, theft, and other security risks and promptly report to management or Asset Protection
Ensure compliance with housekeeping standards to maintain cleanliness and organization
Maintain a safe and secure work environment including daily safety reviews, hazard identification, clear aisles, and securing doors and gates
Adhere to all relevant safety requirements including top stock safety, safety cables, use of aisle blockers, tether lines on power equipment, spotters and safety devices
Operate store equipment as needed depending on the role and department such as Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals