
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Equal opportunity employer
Job Description
Lowe's is a prominent home improvement retail company known for its wide range of products, exceptional customer service, and commitment to creating an inviting shopping experience. As an industry leader, Lowe's strives to assist customers with their home improvement projects by providing expert advice, quality merchandise, and dependable services. They maintain a collaborative and inclusive workplace culture that values diversity, innovation, and continuous growth. With locations across the nation, Lowe's focuses on supporting local communities through outreach initiatives and sustainability efforts, ensuring a positive impact beyond just retail.
The role within Lowe's outlined here is customer service focused, aimed at ensuring every customer receives the highest level of assistance throughout their shopping journey. Employees in this role are expected to display knowledge of Lowe's products, policies, and services while maintaining a professional and courteous demeanour. The position involves direct interaction with customers to understand their needs, provide product demonstrations, assist in locating items, and support them throughout their purchase decisions. A strong emphasis is placed on developing customer relationships by demonstrating sincere appreciation and attentiveness to individual needs.
Individuals in this role also handle responsibilities beyond customer interaction, such as processing contracts and invoices related to tool rental and equipment repairs. They are cross-trained across store departments to enhance flexibility and provide comprehensive support wherever needed. Moreover, employees take an active role in store safety by identifying potential security risks, implementing housekeeping standards, and maintaining a clean and organized environment. The job requires adherence to safety protocols related to equipment usage and workplace conduct, underlining Lowe's commitment to a safe working environment.
This position is ideal for candidates seeking to build a career in retail customer service, offering opportunities for skill development in areas like sales, communication, problem-solving, and teamwork. While prior experience is advantageous, Lowe's welcomes individuals with less than one year of retail or technology usage experience, emphasizing a willingness to learn and adapt. The employer fosters growth and supports obtaining necessary sales licenses or registrations required by law. With Lowe's standing as an equal opportunity employer, this role welcomes a diverse range of applicants, fostering an inclusive work environment where everyone can thrive.
The role within Lowe's outlined here is customer service focused, aimed at ensuring every customer receives the highest level of assistance throughout their shopping journey. Employees in this role are expected to display knowledge of Lowe's products, policies, and services while maintaining a professional and courteous demeanour. The position involves direct interaction with customers to understand their needs, provide product demonstrations, assist in locating items, and support them throughout their purchase decisions. A strong emphasis is placed on developing customer relationships by demonstrating sincere appreciation and attentiveness to individual needs.
Individuals in this role also handle responsibilities beyond customer interaction, such as processing contracts and invoices related to tool rental and equipment repairs. They are cross-trained across store departments to enhance flexibility and provide comprehensive support wherever needed. Moreover, employees take an active role in store safety by identifying potential security risks, implementing housekeeping standards, and maintaining a clean and organized environment. The job requires adherence to safety protocols related to equipment usage and workplace conduct, underlining Lowe's commitment to a safe working environment.
This position is ideal for candidates seeking to build a career in retail customer service, offering opportunities for skill development in areas like sales, communication, problem-solving, and teamwork. While prior experience is advantageous, Lowe's welcomes individuals with less than one year of retail or technology usage experience, emphasizing a willingness to learn and adapt. The employer fosters growth and supports obtaining necessary sales licenses or registrations required by law. With Lowe's standing as an equal opportunity employer, this role welcomes a diverse range of applicants, fostering an inclusive work environment where everyone can thrive.
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster


Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily

