**Seasonal- Benicia's Kitchen- Server

Napa, CA, USA|

Job Overview

Compensation

Hourly

Exact $18.47

Benefits

competitive pay

Employee Discounts

Paid Time Off

Uniform allowance

Training opportunities

Job Description

The Lodge at Sonoma is a distinguished resort nestled in the heart of Sonoma, California, just steps away from the Plaza, known for its unique charm and rich local history. This resort is a vibrant embodiment of Sonoma's captivating culture, showcasing hand-crafted touches that pay homage to centuries of local artisans. The Lodge not only offers a comfortable and authentic hospitality experience but also emphasizes a meaningful connection to the region's heritage, including its noted wine, art, and olive oil production. The resort’s programming focuses on appreciating the process behind these products, enriching guest experiences. The team at The Lodge is known for their pride and affection for the Sonoma community, a spirit that naturally infects guests and makes a stay here memorable. This deeply integrated connection between the resort and the local community helps guests feel like locals and locals feel like friends, adding to the inviting atmosphere of the Lodge.

The Lodge is currently seeking a Food Server to join its esteemed hospitality team. This role involves delivering prompt and courteous service in the resort's restaurant, ensuring guests enjoy a satisfying dining experience. Reporting to management, the Food Server will greet customers, take and serve food and drink orders, accommodate special requests, and adhere to the restaurant's high service standards. The server must maintain attentiveness throughout the dining experience to provide exceptional customer service and ensure satisfaction. The job also includes restocking, cleaning duties, and compliance with health and safety regulations to maintain a pristine dining environment. The Food Server plays a crucial role in handling guest checks accurately, processing payments, and presenting a professional and friendly demeanor at all times. This position requires physical stamina due to the demands of standing, walking, lifting, and balancing trays throughout the shift. The Lodge values associates who are organized, able to multitask efficiently, and communicate effectively in a bustling restaurant setting. The position offers an hourly wage of USD $18.47, reflecting the resort’s commitment to providing competitive compensation alongside a fulfilling work environment. The Lodge is an ideal place for individuals passionate about hospitality, customer service, and being part of a team that treasures the spirit of Sonoma.

Job Requirements

High school education or equivalent
Previous experience in similar position of 3 months or longer
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
Must know standard cash-handling procedures
Must be fluent in oral and written English
Must have ability to perform multiple tasks at one time
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Job Qualifications

High school education or equivalent
Previous experience in similar position of 3 months or longer
Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
Knowledge of standard cash-handling procedures
Fluent in oral and written English
Ability to perform multiple tasks at one time
Highly organized and able to pay attention to sound and sight details in crowded and noisy situations
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Job Duties

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company