Seasonal Assistant Special Events Manager

Gaylord Hotels, a distinguished brand under Marriott International, stands as a premier leader in the hospitality industry, specializing in delivering exceptional meeting and event experiences. Known for their vast and versatile resort-style properties, Gaylord Hotels provide guests with an unparalleled blend of luxury accommodations, innovative meeting spaces, and engaging entertainment options. The brand's core strength lies in its commitment to fostering unique environments where people come together for unforgettable events, all supported by a dedicated team known as STARs. These STARs embody creativity, entrepreneurship, and a passion for delivering big-hearted service, making every guest interaction meaningful and memorable.

As part of Marriott International’s expansive portfolio, Gaylord Hotels offer not only world-class amenities but also exceptional career opportunities. The brand prides itself on its inclusive culture that values diversity, equity, and accessibility, welcoming associates from all backgrounds and empowering them to thrive professionally. This employment opportunity is ideal for individuals eager to grow within the hospitality industry, offering a dynamic work environment filled with continuous learning experiences and the chance to contribute to the success of landmark events.

The role of Event Operations Assistant at Gaylord Hotels is integral to the seamless execution of meetings and special events. This position involves assisting in the planning, coordination, and on-site management to ensure that every event runs smoothly from start to finish. The assistant plays a vital role in bridging sales and operations, facilitating effective communication and ensuring high levels of guest satisfaction. Responsibilities include leading daily team operations to exceed goals related to sales, attendance, guest experience, and safety. The position requires a proactive approach to researching competitor offerings, managing budgets, and enhancing event profitability through strategic upselling and efficient cost control.

In addition to operational duties, the role entails a strong focus on customer service excellence, creating positive atmospheres for guests and handling any issues or complaints with professionalism and empathy. Training and technology play a critical role, as the assistant will learn and operate various event management software systems, including ticketing, inventory, and space usage tools, while also training team members on these platforms.

Human resource responsibilities are also a key component of this role, encompassing interviewing, hiring, and evaluating staff performance to build a motivated and competent team. The assistant will support employee development, monitor attendance, and uphold safety standards, contributing to a secure and supportive workplace environment.

Overall, the Event Operations Assistant position at Gaylord Hotels offers a comprehensive and rewarding career path for those passionate about event management within a leading hospitality setting. This role promises exposure to a wide array of responsibilities that foster professional growth, team leadership, and a commitment to delivering extraordinary guest experiences, all within a supportive and inclusive organizational culture.