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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.90
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities
Safe working environment
Job Description
Pacific Hospitality Group is a distinguished hospitality company that operates with a unique owner/operator approach, setting it apart in the hotel and resort industry. As a family-focused organization, Pacific Hospitality Group is dedicated to fostering sustainable growth and long-term value creation for both its investors and team members. The company’s mission revolves around enriching the lives of guests by delivering memorable experiences, giving back to local communities, and upholding values that honor God. With a strong commitment to these principles, Pacific Hospitality Group has built a reputation for integrity, compliance, customer focus, and principled entrepreneurship, making it a sought-after employer... Show More
Job Requirements
- one year of food service experience, preferably in a hotel/resort environment
- knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette
- communication and interpersonal skills with a commitment to a high level of guest satisfaction
- valid current Food Handlers Card and RBS Certification or willingness and ability to obtain one within 30 days of employment
- ability to learn and use POS computer systems used at the hotel
Job Qualifications
- one year of food service experience, preferably in a hotel/resort environment
- knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette
- communication and interpersonal skills with a commitment to a high level of guest satisfaction
- valid current Food Handlers Card and RBS Certification (Responsible Beverage Service) or willingness and ability to obtain one within 30 days of employment
- ability to learn and use POS computer systems used at the hotel
Job Duties
- helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions
- enters orders to POS system and records guests' choices, special dietary needs and special requests
- keeps kitchen staff informed by noting timing of meal progression
- processes guest payment transactions accurately and closes out table
- balances all payment methods with accuracy to sales report
- maintains the cleanliness of the work areas
- keeps area stocked
- prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- follows all standard food handling, sanitation, TIPS and health department guidelines
- must wear non-slip, oil-resistant shoes
- follows all safety policies and procedures
- reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations
- reporting to work as scheduled (on time and on regular basis) is an essential function of the job
- completes side work before, during and after shift
- provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs
- notifies management of unsafe conditions, needed maintenance of any equipment and any accidents
- resolves guest complaints within scope of authority
- otherwise refers the matter to management
- notifies supervisor and/or security of all unusual events, circumstances, missing items, or alleged theft
- ensure minors and intoxicated persons are not served alcoholic beverages
- notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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